Corbin Brown
Valdosta
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Williams Investment Group
Valdosta
03.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Lead Customer Service Representative
Centene Health Services
03.2024 - 03.2025
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of health insurance plans and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with client and staff.
Customer Service Representative
Conduent
09.2023 - 03.2024
- Handled inbound and outbound contacts in a courteous, timely, and professional manner.
- Processed toll payments over the phone.
- Assist customers with account resolution, questions, and concerns.
- Inform customers of account status and balances.
Front Desk Concierge
Merlin Entertainments
01.2023 - 09.2023
- Acknowledged and greeted guests entering or leaving the building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff.
- Built and maintained productive relationships with employees.
- Sold amusement tickets and ensured safe cash handling throughout shift.
Paratransit Driver
MY Transportation
07.2022 - 01.2023
- Took disabled individuals and senior citizens to local destinations.
- Stayed up to date with local roads, traffic patterns, and speed limits.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
Administrative Assistant
Apalachee Center
08.2020 - 06.2022
- Pleasantly welcomed visitors, answered phone calls, and maintained front desk reception.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in a neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reported to management via email.
Dairy Queen Shift Leader
Fast Track Stores
12.2019 - 08.2020
- Supervised and worked alongside team to success.
- Delegated duties to be accomplished during specific shifts.
- Greeted customer and maintained cleanliness levels.
- Maintained food safety and adhering to safety protocols.
Education
High School Diploma -
Madison County High School
Madison, FL05.2019
Associate of Arts -
North Florida College
Madison, FL05.2019
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- File management
- Administrative skills
Certification
- ServSAFE
- DOT Medical Card
Additional Information
5+ years of advanced customer skills including accessing databases, using spreadsheets, and coding.
Timeline
Front Desk Associate
Williams Investment Group
03.2025 - Current
Lead Customer Service Representative
Centene Health Services
03.2024 - 03.2025
Customer Service Representative
Conduent
09.2023 - 03.2024
Front Desk Concierge
Merlin Entertainments
01.2023 - 09.2023
Paratransit Driver
MY Transportation
07.2022 - 01.2023
Administrative Assistant
Apalachee Center
08.2020 - 06.2022
Dairy Queen Shift Leader
Fast Track Stores
12.2019 - 08.2020
High School Diploma -
Madison County High School
Associate of Arts -
North Florida College
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