CORETTA CLIFTON
Stone Mountain
Summary
Accomplished professional with a proven track record in efficiently managing administrative tasks and delivering exceptional support to ensure smooth office operations. Consistently surpassing customer service expectations and maintaining high satisfaction scores. Highly skilled in multitasking, problem-solving, and cultivating positive relationships with clients and team members to drive organizational success.
Overview
17
17
years of professional experience
Work History
Sales and Service Associate
Goodwill of North Georgia
02.2023 - Current
- Provided customer service by greeting, assisting, and thanking customers, resulting in high customer satisfaction scores and increased repeat business
- Operated cash register accurately, processed hundreds of transactions, and maintained a balanced cash drawer, ensuring accurate financial transactions and minimal discrepancies
- Utilized strong math skills to finalize transactions, calculate change, and ring up purchases, ensuring error-free transactions and customer satisfaction
- Demonstrated attention to detail by stocking shelves, wrapping breakable items, and bagging purchases to prevent breakage, contributing to a positive customer shopping experience
Administrative Assistant
I Will Survive Inc.
10.2024 - 12.2024
- Developed and maintained spreadsheets
- Volunteered to help with special projects of varying degrees of complexity.
Teaching Assistant
Calvary Christian Academy
08.2009 - 06.2010
- Assisted teachers in creating a conducive learning environment by supervising children, grading assignments, and providing individualized support, resulting in improved student engagement and academic performance
- Collaborated with educators to develop lesson plans and facilitated classroom activities to enhance student learning experiences, fostering a collaborative and supportive learning environment
- Demonstrated strong communication and interpersonal skills in interactions with students, parents, and faculty, establishing rapport and trust within the school community
Administrative Assistant
Virgin Islands Department of Health
06.2008 - 08.2009
- Managed multiple administrative tasks, including faxing prescriptions and editing outgoing correspondence, ensuring efficient office operations and timely communication with stakeholders
- Provided customer service by routing calls, assisting customers, and developing rapport with clients, resulting in positive feedback and improved customer satisfaction
- Maintained accurate records by balancing record books, proofreading transactions, and organizing patient and consumer records, ensuring data integrity and accessibility for staff and stakeholders
Education
Master of Business Administration -
American InterContinental University
Schaumburg, IL02.2019
Skills
- Administrative Support
- Calendar Management and Scheduling
- Meeting Coordination
- Recordkeeping and Data Management
- Faxing and Correspondence Management
- Microsoft Office Suite
- Customer Relationship Management
- Organization and Time Management
- Attention to Detail
- Point-of-sales systems
- Customer service excellence
- [Product or service] support
Careerbreak - Reason
Took time off to complete MBA. Other personal matters.
Timeline
Administrative Assistant
I Will Survive Inc.
10.2024 - 12.2024
Sales and Service Associate
Goodwill of North Georgia
02.2023 - Current
Teaching Assistant
Calvary Christian Academy
08.2009 - 06.2010
Administrative Assistant
Virgin Islands Department of Health
06.2008 - 08.2009
Master of Business Administration -
American InterContinental University
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