COREY BROWNLEE
Atlanta
Summary
Revenue cycle team lead with a proven ability to lead and prioritize, driving results and fostering collaboration. Experience includes successful team management, project oversight, and adaptability in dynamic work environments. Recognized for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Revenue Cycle Team Lead
Virtual BOA
08.2018 - Current
- Supervised a team of over 35 A/R follow-up staff, including analysts and trainers.
- Mentored and coached team members to ensure successful performance
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Delegated tasks to team members according to project requirements and employee strengths
- Resolved complex payment issues by researching patient accounts using various systems such as EMRs, practice management software applications
- Provided guidance on appeals management process and assisted in resolving disputes between providers and insurers
- Prepared detailed reports for client summarizing accounts receivable status for executive leadership team meetings
- Established key performance indicators for tracking productivity levels across the organization
- Conducted monthly performance reviews for all staff members in order to identify areas for improvement.
- Implemented corrective action plans based on audit results or identified deficiencies
- Trained employees and Offshore in job-specific tasks and evaluated continuing education needs to improve team performance
- Evaluated current processes within the revenue cycle department and recommended improvements where needed
- Developed, implemented, and monitored strategies to improve operational efficiency, reduce errors, and maximize reimbursement
- Provided training on coding updates, changes in billing guidelines, and new software applications
- Managed accounts receivable aging report ensuring accurate reconciliation of all transactions
- Utilized data analytics to identify areas of improvement within the revenue cycle process
- Delivered project updates, maintaining transparency and managing expectations.
- Also held roles of Collector I, Collector II and Associate Trainer.
Store Manager
Harbor Freight
03.2015 - 07.2018
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Set sales targets and budgets for team leads and employees to follow
- Implemented loss prevention strategies, alleviating shrink
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
Assistant Store Manager
Kohls
08.2012 - 03.2015
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised cash handling processes to ensure accuracy of transactions
- Managed all customer inquiries and complaints in a professional and timely manner
- Built employee knowledge with training and mentoring
- Provided training to new employees on company policies and procedures
- Assisted in recruiting process, hiring and retaining top talent
- Directed employee tasks and time management, improving customer experiences
- Demonstrated ability to manage and motivate staff to achieve sales targets
- Held employees accountable and corrected issues to achieve high standards
- Led floor sets following plan-o-grams to update store appearance
- Monitored employee attendance and productivity levels on a daily basis
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
Education
Associate in Arts (A.A.) -
Piedmont Technical College
Greenwood, SC05.2008
Skills
- Process Improvement Initiatives
- Vendor Relations
- Revenue Cycle Management
- People management
- Coaching and mentoring
- Team supervision
- Revenue Cycle Training
- Performance monitoring
- Continuous Improvement Process
- Quality control
- Conflict Resolution Tactics
- Revenue Metrics Analysis
- Inventory Audits
- Epic
- Operations management
- Human Resources Knowledge
- Diversity and inclusion
Timeline
Revenue Cycle Team Lead
Virtual BOA
08.2018 - Current
Store Manager
Harbor Freight
03.2015 - 07.2018
Assistant Store Manager
Kohls
08.2012 - 03.2015
Associate in Arts (A.A.) -
Piedmont Technical College
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