Corey Langley
Duluth
Summary
I am a positive, loyal and devoted team player. I have 23 years of experience on the front lines of Hospitality. I perform well with a team as I also do excellent on my own reaching independent goals and standards. You many ask why would I want to leave Atlanta for Greenville,NC. And the answer is simply, Family. Pitt County is home born and raised. I have been away from my parents for 23 years. I feel like its time to come home and use the skills I've learned from being in a touch market like Atlanta and put them to use and try to get some of the time back I've lost with my parents. I'm seeking long term employement and will out work anyone you ever had in this position.
Overview
23
23
years of professional experience
Work History
AGM/ Guest Service Manager
JSK,LLC Dba Holiday Inn Express
02.2006 - Current
- Leadership: Motivating employees, resolve issues and complaints from guests
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Assisted with revenue management tasks, contributing to the achievement of budgeted targets.
- Maintained high occupancy rates through effective yield management strategies and attention to market trends.
- Listening: Making sure that consumers are happy and that staff is getting what they need to do their job
- Organization: Making sure all departments are working fluent, creating a seamless environment
- Schedules: Maintaining an adequate work force at all times to cover all duties to make business seem effortless from outside looking in
- Organizing: Working with IHG corporate making sure all Brand Standards were in conjunction with policy for inspections
- Hiring and Training all front desk staff.
Front Desk Manager/Active GM
Wingate Inn
03.2001 - 01.2006
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Business Administration
- Marketing
- Negotiation
- Budget Control
- Contract Management
- Brand Management
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
Timeline
AGM/ Guest Service Manager
JSK,LLC Dba Holiday Inn Express
02.2006 - Current
Front Desk Manager/Active GM
Wingate Inn
03.2001 - 01.2006
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