CORINNE DUNSON
Snellville
Summary
Administrative professional with extensive experience in customer care and problem resolution. Proven track record of enhancing office efficiency through innovative solutions and effective leadership. Proficient in Microsoft Office, demonstrating critical thinking and adaptability to drive organizational success.
Overview
23
23
years of professional experience
Work History
Administrative Assistant III
Herzing University
Atlanta
02.2025 - Current
- Managed office correspondence and maintained organized filing systems.
- Oversaw inventory management of office supplies and equipment procurement.
- Implemented office policies to improve workflow and efficiency standards.
- Supported team projects by organizing resources and tracking deadlines.
- Trained new administrative staff on company procedures and tools used.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Conducted interviews and assessments to evaluate candidate qualifications and fit.
- Reviewed timecards for accuracy and compliance with company policies.
Bus Manager
Gwinnett County Schools
Lawrenceville
03.2021 - 09.2024
- Ensured smooth daily operations through effective coordination with other departments including maintenance, finance, marketing.
- Improved route timeliness by conducting regular analyses of traffic patterns and adjusting schedules accordingly.
- Optimized staff productivity by developing clear expectations, setting goals, and providing ongoing feedback on performance.
- Conducted regular safety audits to identify potential risks and implement corrective actions as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted custnavigating the companyomers in website and placing online orders, improving overall user experience.
- Coordinated dispatching of 68 drivers to accomplish daily delivery requirements.
- Managed office correspondence and maintained organized filing systems.
- Oversaw inventory management of office supplies and equipment procurement.
- Supported team projects by organizing resources and tracking deadlines.
- Trained new administrative staff on company procedures and tools used.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Administrative Assist
Winship Cancer Institute Emory University Hospital
10.2018 - 09.2020
- Managed multi-line phone system for effective call routing and message delivery to staff.
- Maintained confidentiality by implementing secure systems for sensitive information storage.
- Excelled in customer service through rapid inquiry response and problem-solving capabilities.
- Guaranteed accuracy in record-keeping via diligent entry and management of essential company data.
- Strengthened work environment positivity with robust communication and relationship-building expertise.
- Contributed to quality improvement projects, optimizing clinical workflow and patient care standards.
- Verified doctors' certifications, ensuring compliance for participation in cancer research trials.
- Improved interdepartmental teamwork, leading to enhanced patient care services.
Human Resource Generalist
Delta Global Services
10.2018 - 12.2018
- Maintained up-to-date employee records in HRIS for accurate reporting and data-driven decisions.
- Guided managers and employees on talent management, payroll, FMLA, and benefits.
- Served as liaison between employees and management to address concerns and promote open communication.
- Facilitated new-hire orientation and recruitment tasks to identify top talent.
- Managed criminal background check processes for new hires to ensure compliance.
- Met with staff to resolve performance-related issues and conflicts effectively.
- Coordinated with HR and payroll to manage employee leaves of absence efficiently.
- Participated in recruitment drives, promoting company values while attracting qualified candidates.
Pension Trustee
Amalgamated Transit Union
01.2011 - 12.2016
- Assisted 2,500 employees in understanding benefits contributions.
- Established compliance guidelines for procedures and policies following updated regulations.
- Reviewed internal and external audit reports to identify weaknesses in routines.
- Directed formal and informal meetings with bank directors and senior management to discuss findings.
- Coordinated retirement workshops to enhance financial literacy and resource comprehension.
- Participated in industry conferences to stay informed on pension trends and legislation.
- Managed high-stress situations professionally, resolving conflicts effectively.
- Resolved customer complaints empathetically, increasing loyalty and repeat business.
Administrative Officer
Amalgamated Transit Union
Atlanta
01.2011 - 12.2016
- Compiled data, conducted research, and prepared presentations for executives and boards.
- Negotiated contracts with key partners, achieving sustainable organizational advantages.
- Supervised clerical staff while coordinating training sessions and managing schedules.
- Sorted and efficiently distributed incoming correspondence to streamline communications.
- Analyzed memos and reports, evaluating significance and planning strategic responses.
- Prepared meeting agendas and plans for committees, enhancing operational workflows.
- Implemented electronic filing systems that improved office efficiency by 98%.
- Greeted visitors and evaluated access requests to uphold security standards.
Transit Operator
Metropolitan Atlanta Rapid Transit Authority
Atlanta
11.2002 - 12.2016
- Reported delays, mechanical issues, and emergencies to supervisors via radio communications.
- Assisted in training new Transit Operators by sharing expertise and best practices.
- Completed required documentation, including timesheets and incident reports, for accurate recordkeeping.
- Maintained a positive work environment through teamwork and collaboration with fellow operators.
- Provided exceptional customer service by addressing rider concerns professionally and patiently.
- Coordinated with transportation providers to ensure seamless connections for passengers.
- Resolved passenger conflicts calmly to maintain safety during transit journeys.
- Ensured compliance with regulations by staying informed about transportation laws.
Education
BBA - Psychology
Herzing University
Atlanta, GA12-2026
Skills
Administrative support
Customer service and escalation management
Problem resolution and troubleshooting
Critical thinking and multitasking
Flexibility and adaptability
Leadership and management
Microsoft Office proficiency
Education
Minneapolis, Minnesota
Contact
Snellville, GA 30039
Timeline
Administrative Assistant III
Herzing University
02.2025 - Current
Bus Manager
Gwinnett County Schools
03.2021 - 09.2024
Administrative Assist
Winship Cancer Institute Emory University Hospital
10.2018 - 09.2020
Human Resource Generalist
Delta Global Services
10.2018 - 12.2018
Pension Trustee
Amalgamated Transit Union
01.2011 - 12.2016
Administrative Officer
Amalgamated Transit Union
01.2011 - 12.2016
Transit Operator
Metropolitan Atlanta Rapid Transit Authority
11.2002 - 12.2016
BBA - Psychology
Herzing University