Cornelius Kealoha
Stone Mountain
Summary
Versatile IT Systems Analyst with 20+ years of experience delivering Tier 1–3 technical support across enterprise, healthcare, and engineering environments. Proven expertise in troubleshooting applications, onboarding users, endpoint security, and supporting C-level executives. Collaborative problem-solver with strong focus on service excellence, compliance, and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator I – Applications
Geosyntec
01.2024
- Performed server maintenance, patching, and secure file transfer configuration. Supported enterprise financial systems and improved access automation and security compliance.
Advanced Application Specialist
Apex Systems (ADP)
01.2024 - Current
- Provide Tier 2 support for enterprise payroll systems, troubleshoot login/application issues, and collaborate with engineering teams to resolve complex problems. Contribute to data cleanup and revenue recovery initiatives.
Senior Service Desk Technician
Geosyntec
01.2020 - 01.2024
- Delivered executive-level support, managed device deployments with SCCM/Intune, led onboarding, and maintained 100% compliance in security audits.
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Diagnosed and resolved network connectivity problems, ensuring seamless operations.
- Documented support interactions in ticketing system, improving knowledge base accuracy.
- Conducted routine maintenance on IT systems to ensure optimal performance.
Education
Master of Education - Learning Design & Technology
Western Governors University
Bachelor of Arts - Education & Public Policy
University of Arizona Global Campus
Skills
- Technical Support (Tier 1–3)
- Application & Systems Troubleshooting
- Active Directory & User Access
- Endpoint Security (Carbon Black, Defender)
- SCCM & Intune Deployment
- VPN & Network Support
- Office 365 Administration
- Ticketing Systems (Jira, EasyVista)
- Executive (White-glove) Support
- IT Documentation & Training
- SLA Management
- Cross-functional Collaboration
Websites
Accomplishments
- Resolved product issue through consumer testing.
- Achieved a 40-million-dollar recovery through effectively helping with Accounts Receivable.
- Achieved data validation by completing data cleanup with accuracy and efficiency.
Certification
CompTIA A+, Network+, Microsoft Certified Professional
Additional Experience
Technical Support Specialist II (2016–2020), Helpdesk Technician (2014–2016), Level 2 Help Desk (2013–2014), Field Engineer, Desktop Support roles (2003–2013). Provided enterprise IT support including networking, device management, user training, and infrastructure troubleshooting across healthcare, telecom, and insurance environments.
Languages
English
Timeline
Systems Administrator I – Applications
Geosyntec
01.2024
Advanced Application Specialist
Apex Systems (ADP)
01.2024 - Current
Senior Service Desk Technician
Geosyntec
01.2020 - 01.2024
Bachelor of Arts - Education & Public Policy
University of Arizona Global Campus
Master of Education - Learning Design & Technology
Western Governors University