Summary
Overview
Work History
Education
Skills
Timeline
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Cortney Johnson

Attapulgus

Summary

Dynamic and results-driven Call Center Representative with a proven track record at Amazon, excelling in complaint resolution and sales closing. Adept at enhancing customer satisfaction through proactive support and effective communication. Recognized for developing promotional strategies that significantly boosted sales opportunities while maintaining meticulous account updates.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Amazon
10.2022 - 05.2025
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Call Center Sales Representative

Walmart
09.2016 - 12.2021
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Developed extensive knowledge of products and services to better assist customers.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Set up appointments with interested customers according to schedule availability.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Sales Representative

Teleperformance
01.2011 - 10.2015
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

Education

Bainbridge High School
Bainbridge, GA

Skills

  • Call logging
  • Account updating
  • Sales closing
  • Complaint resolution
  • Appointment scheduling

Timeline

Call Center Representative

Amazon
10.2022 - 05.2025

Call Center Sales Representative

Walmart
09.2016 - 12.2021

Sales Representative

Teleperformance
01.2011 - 10.2015

Bainbridge High School

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Cortney Johnson