Cortney Klusack
Rome
Summary
Strategic Operations Leader with over 10 years of experience driving organizational growth and managing high-volume teams. Demonstrated expertise in optimizing financial, operational, and training systems and processes, including reducing AR processing time by 80% and auditing corporate expenses to generate over $1 million in annual savings. Skilled in full-cycle accounting (AP/AR, payroll, and budget management), with a talent for aligning technical solutions with business goals. A proactive, goal-oriented professional with excellent time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick aptitude for learning and implementing new skills. Dedicated to leveraging these qualities to foster team success and support organizational growth. Detail-oriented with strong communication and project management skills, proven to handle multiple tasks efficiently in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Administrator
Legacy Franchise Concepts
12.2020 - 01.2026
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Reconciled accounts with large volume of transactions.
- Liaised with internal departments to address client inquiries to minimize risk of overdue accounts.
Administrative Specialist
Legacy Franchise Concepts
10.2019 - 01.2026
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Reviewed incoming communication and prepared replies to general inquires and routine actions.
- Used variety of office applications tools and systems to generate reports and presentations.
- Provided administrative support and implementation for financial analysis & administration, inventory control & ordering, and created & maintained monthly budgets per corporate-owned locations totaling 20+ studios.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Director of Training and Development
Honors Holdings, LLC
11.2013 - 10.2019
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Managed new employee orientation training process for more than 1,500 employees each year.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed departmental systems and procedures to better align workflow processes.
- Directed field training to enhance participants' skills.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Tested all training software and hardware prior to commencing training programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Selected and assigned instructors to conduct specific training programs.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Created in-depth training manual for all employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Education
Associate of Science - Biology
University of West Georgia
Carrollton, Georgia, GA05-2011
Skills
- Month-end reconciliation
- Data analysis in Excel
- Regular invoicing and payment tracking for 75 franchisees
- Banking transaction processing
- Analysis of financial statements
- Accounting ledger oversight
- Billing and invoicing
- Accounts receivable management
- Comprehensive account assessment
- Financial reporting accuracy
- Client relationship building
- Streamlined billing automation
- Accurate transaction management
- Comprehensive AR analysis
Timeline
Accounts Receivable Administrator
Legacy Franchise Concepts
12.2020 - 01.2026
Administrative Specialist
Legacy Franchise Concepts
10.2019 - 01.2026
Director of Training and Development
Honors Holdings, LLC
11.2013 - 10.2019
Associate of Science - Biology
University of West Georgia