Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Cory Iler

Acworth

Summary

Senior Salesforce Solutions Consultant with over a decade of experience designing, implementing, and optimizing Salesforce solutions across Sales, Service, and B2B Commerce Clouds. Known for translating business needs into user-centric CRM workflows, process automation, and platform innovations that drive efficiency, adoption, and revenue growth. Combines a strong background in stakeholder engagement, technical solutioning, and data-driven analysis with deep Salesforce platform knowledge and certifications.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Salesforce Solutions Consultant

Salesforce Inc.
01.2019 - Current
  • Lead end-to-end CRM delivery for enterprise clients across various industries, translating business requirements into Salesforce strategy.
  • Facilitate stakeholder discovery sessions, drive documentation, and lead agile delivery processes.
  • Collaborate cross-functionally with admins, developers, and business stakeholders to design and deliver scalable, maintainable solutions.
  • Build reports, dashboards, and UIs tailored to user roles and business KPIs.
  • Key Projects:
  • Ferguson Enterprises – B2B Commerce Application Process
  • Acted as Solution Architect for a multi-phase Salesforce B2B Cloud implementation.
  • Designed and delivered a dynamic, self-service application flow for professional contractors joining the Ferguson ecosystem.
  • Implemented multi-stage Flow Builder logic, Web-to-Case intake, and complex automation for case routing by geography and business unit.
  • Reduced manual triage time by 70% and introduced dashboards for SLA tracking and application analytics.
  • American Public Education – Lead Routing Optimization
  • Designed a custom Flow within Service Cloud to route prospective student inquiries via Omni-Channel.
  • Developed logic evaluating location, inquiry type, and availability to match leads to the right agent.
  • Improved lead response time and lead-to-contact conversion rates significantly.
  • Delivered documentation and training for long-term administrative ownership.

Senior Business Consultant

Acumen Solutions (Acquired by Salesforce)
01.2017 - 01.2019
  • Acted as liaison between business and technical teams, defining business needs and overseeing declarative/config-based Salesforce implementations.
  • Led workshops, gathered requirements, and coordinated testing and deployment cycles.

Product Manager (Salesforce CRM)

Build.com
01.2014 - 01.2017
  • Product owner for Build.com's Salesforce CRM across a $500M+ revenue-generating sales center.
  • Liaison between sales leadership, reps, and developers to drive platform adoption and business process improvements.
  • Led the initial implementation of Salesforce CRM, acting as self-taught admin and internal SME.
  • Key Accomplishments:
  • Designed and deployed key opportunity and lead workflows using Sales Cloud.
  • Launched a virtual phone system embedded in Salesforce, enabling reps to log and manage calls.
  • Implemented live chat support and SMS functionality integrated into Salesforce.
  • Spearheaded service automation projects allowing customers to resolve common requests online.

Education

Bachelor of Arts - Communication Design, Minor in Instructional Design and Technology

California State University, Chico
Chico, CA
05-2011

Skills

  • Sales Cloud
  • Service Cloud
  • B2B Commerce
  • Flow Builder
  • Agentforce

  • Process automation
  • Technical documentation
  • Agile
  • Dashboard creation

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified AI Associate

Timeline

Senior Salesforce Solutions Consultant

Salesforce Inc.
01.2019 - Current

Senior Business Consultant

Acumen Solutions (Acquired by Salesforce)
01.2017 - 01.2019

Product Manager (Salesforce CRM)

Build.com
01.2014 - 01.2017

Bachelor of Arts - Communication Design, Minor in Instructional Design and Technology

California State University, Chico
Cory Iler