Countess Tanksley
Sylvania
Summary
Experienced Security Professional with a diverse background in correctional, emergency communications, and law enforcement. Proven ability to maintain safety and security across various settings, ensuring the well-being of individuals and property. Skilled in crisis management, threat assessment, emergency response, and effective communication strategies. Seeking opportunities to expand expertise and contribute as a valuable member of a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
07.2025 - Current
- Delivered mail accurately to assigned routes while adhering to all safety protocols.
- Managed package delivery and pickup requests, ensuring timely service and customer satisfaction.
- Operated postal vehicles efficiently, maintaining compliance with USPS regulations and procedures.
- Assisted in sorting mail and packages, improving workflow efficiency within processing facilities.
City Carrier Assistant
USPS
02.2025 - 07.2025
- Delivered mail accurately to assigned routes while adhering to all safety protocols.
- Managed package delivery and pickup requests, ensuring timely service and customer satisfaction.
- Operated postal vehicles efficiently, maintaining compliance with USPS regulations and procedures.
- Assisted in sorting mail and packages, improving workflow efficiency within processing facilities.
Armed Security Officer
Federal Law Enforcement Training Center
12.2023 - 06.2024
- Conducted regular patrols to ensure the security of the center
- Enforced security protocols and procedures to prevent unauthorized access
- Responded promptly to emergencies and crisis situations, maintaining composure under pressure.
Correctional Officer II
DOC SCCI
10.2022 - 02.2023
- Conducted searches and inspections to prevent the introduction of contraband
- Responded to incidents of violence or disturbances, de-escalating conflicts and maintaining order
- Teamed up with other correctional staff to ensure a secure and safe environment for all.
Communications Officer II
City of Augusta
02.2022 - 09.2022
- Protected the community by properly dispatching the correct EMS, Fire Department, and/or Police Unit(s)
- Entered information into the Computer Aided Dispatch (CAD) System and advised the supervisor, as well as the entire room, when receiving a Hot Call (GSW, Robbery-just occurred, etc)
- Provide lifesaving and pre-arrival instructions to callers in emergency situations.
Correctional Sergeant
DJJ Claxton RYDC
12.2019 - 07.2021
- Supervised and managed juvenile offenders in a correctional facility
- Enforced rules and regulations to ensure compliance and discipline
- Conducted searches and inspections to prevent contraband introduction.
Juvenile Correctional Officer
DJJ Claxton RYDC
05.2019 - 12.2019
- Teamed up with other correctional staff to ensure a secure and safe environment for all
- Supervised and directed juvenile movement during various activities on and off campus.
Education
Associates - Criminal Justice
Southern New Hampshire University
OnlineHigh School Diploma -
Screven County High School
Sylvania, GA05.2007
Skills
- Strong knowledge of security protocols and procedures
- Conflict resolution skills
- Suicide prevention training
- Exceptional communication and interpersonal skills
- Ability to remain calm and focused in high-stress situations
- Skilled in conflict resolution and de-escalation techniques
- Safety and security enforcement
- Detail-oriented and highly observant
- Crisis intervention training
- Relationship building and management
- Staff Management
Certification
- Basic Juvenile Correctional Officer Training, PBJC2019O200616
- Basic Correctional Officer Training, PBCO2012O200616
- Emergency Medical Dispatch, 3037193
- BLS Certification, 225413551825
Timeline
City Carrier Assistant
USPS
07.2025 - Current
City Carrier Assistant
USPS
02.2025 - 07.2025
Armed Security Officer
Federal Law Enforcement Training Center
12.2023 - 06.2024
Correctional Officer II
DOC SCCI
10.2022 - 02.2023
Communications Officer II
City of Augusta
02.2022 - 09.2022
Correctional Sergeant
DJJ Claxton RYDC
12.2019 - 07.2021
Juvenile Correctional Officer
DJJ Claxton RYDC
05.2019 - 12.2019
Associates - Criminal Justice
Southern New Hampshire University
High School Diploma -
Screven County High School