Courtney Burgess
Demorest
Summary
I am a reliable and hardworking professional with strong customer service, communication, and organizational skills. I manage your time well, pay attention to detail, and adapt easily to different roles—whether it’s office work, warehouse tasks, or cleaning. I can work efficiently, stay positive, and consistently get the job done
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Piedmont Healthcare
Athens, GA
01.2021 - 05.2021
- Responded to phone inquiries to facilitate effective information exchange and support client needs.
- Managed patient scheduling to optimize clinic workflow.
- Executed thorough cleaning of front area and waiting room to enhance visitor experience.
- Compiled and filed daily paperwork to support operational efficiency and compliance.
- Bank runs
Patient Coordinator
Gentle Dental Group
Athens Ga
08.2020 - 10.2020
- Managed incoming call operations to ensure efficient communication.
- Organized and managed sorting of incoming and outgoing mail to ensure efficient communication flow.
- Managed patient appointment scheduling to optimize clinic workflow.
- Executed appointment reminder calls and notifications to enhance client attendance.
- Maintained cleanliness of front end and entire office environment before, during, and after each patient visit.
- Conducted verification calls to insurance providers to ensure policy updates and acceptance by the company.
- Organized and digitized patient information and treatment plans for efficient record-keeping.
Lab Technician
Xcell specialty contacts
Duluth, GA
09.2018 - 04.2019
- X-CELL SPECIALTY CONTACTS
- Received invoices from sales on each custom-made contact pair
- Machine made each contact and put into solution to be sent to wet lab to be inspected
- Made each type of contact solution in wet lab every other morning
- Inspected Vial made contacts for scratches or mistakes, occasionally inspected regular contacts in the same lab with partner
- Sealed each Vial to be sent into sterilization
- After sterilization sent to packaging where I labeled each vial to the order to be shipped out to Doctor or patient individually
Sales
Hofers Bakery and Café
Duluth, GA
05.2017 - 10.2017
- Managed cashier operations and front-of-house activities in bakery environment.
- Managed deli operations while ensuring customer satisfaction through personalized slicing services.
- Supported waitstaff by efficiently managing dessert and beverage orders during peak service hours.
- Collaborated with bakers to enhance production of specialty baked goods.
- Managed cake and bread order processing to ensure timely fulfillment.
- Managed inventory by efficiently stocking shelves with products.
- Oversaw cleanliness and organization of front-of-house areas and restrooms.
- Facilitated distribution of trailer plans to each shop, ensuring timely delivery.
Decal/ Receptionist
Cottrell Inc
Gainesville, GA
06.2016 - 04.2017
- Made custom decals for each trailer made on computer software
- Made safety decals for all shops and safety areas around the property
- Entered in invoices and filed and scanned in papers
- Assisted in engineer to send out trailer plans to each shop and delivered
- Went to shops to collect each request for special made trailer decals
- Answered incoming calls and directed them to the person they needed
- Scheduled tours and appointments
- Checked all mail coming in and going out to be sent to the correct person
- Helped in payroll when things where getting super busy
- Checked in and out visitors
Education
Diploma - High school diploma or GED
North Hall High School
Gainesville, GA05.2016
Skills
- 2-5 years' experience with receptionist and customer care
- Insurance Verification
- Cleaning experience
- Microsoft Outlook
- EHR systems
- Administrative Experience
- Outgoing and people oriented
- Medical Office Experience
- Dental office experience
- Customer dedicated
Timeline
Front Office Assistant
Piedmont Healthcare
01.2021 - 05.2021
Patient Coordinator
Gentle Dental Group
08.2020 - 10.2020
Lab Technician
Xcell specialty contacts
09.2018 - 04.2019
Sales
Hofers Bakery and Café
05.2017 - 10.2017
Decal/ Receptionist
Cottrell Inc
06.2016 - 04.2017
Diploma - High school diploma or GED
North Hall High School