Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Courtney Bussey

La Grange,GA

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
Fairburn, Georgia
04.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Lead Customer Service Representative

VDART INC - VERIZION WIRELESS
Atlanta , GA
11.2021 - 04.2024
  • Identified opportunities to enhance customer satisfaction levels through process improvements.
  • Monitored team performance and provided feedback for improvement.
  • Conducted regular staff training sessions on customer service techniques.
  • Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
  • Conducted regular performance reviews of team members to ensure quality standards were met.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Customer Service Representative

Senture
Knoxville, KY
02.2018 - 11.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Inventory Specialist

Variety Wholesalers Inc.
11.2016 - 02.2018
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Implemented returns processing system that expedited restocking of returned goods and minimized losses.
  • Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.
  • Enhanced inventory accuracy by implementing new barcode scanning system.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.

Education

High School Diploma -

GREENVILLE HIGH SCHOOL
05-2006

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Process improvement
  • Customer relationship management
  • Cross-functional collaboration
  • Communication skills
  • Time management
  • Sales techniques
  • Quality assurance
  • Data entry
  • Record keeping
  • Escalation handling
  • Point-of-sale system
  • Account management
  • Sales strategy
  • Member correspondence
  • Account reconciliation
  • Payment processing
  • Financial transactions
  • Database maintenance
  • Tracking complaints
  • Data analysis
  • Workflow coordination
  • Call flow maximization
  • CRM software proficiency
  • Report generation
  • Delegating work
  • Relationship building
  • One call resolution
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail

References

References available upon request.

Education and Training

other

Timeline

Delivery Driver

Amazon
04.2024 - Current

Lead Customer Service Representative

VDART INC - VERIZION WIRELESS
11.2021 - 04.2024

Customer Service Representative

Senture
02.2018 - 11.2021

Inventory Specialist

Variety Wholesalers Inc.
11.2016 - 02.2018

High School Diploma -

GREENVILLE HIGH SCHOOL

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Courtney Bussey