Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Colbert

Lawrenceville

Summary

Professional with strong background in customer service and sales, prepared for this role. Known for effective communication, product knowledge, and problem-solving abilities. Strong team collaborator focused on achieving results, adaptable to changing needs. Reliable with skills in inventory management, customer relations, and transaction processing.

Overview

6
6
years of professional experience

Work History

Counter Sales Representative

Reece Plumbing USA
07.2022 - 05.2025
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Assist customers with orders and help to find solutions for their business needs. Handle all aspects of the relationship from order entry to delivery to job completion.
  • Helped to setup, inventory, and buildout a new facility in the Atlanta market. Assisted in all aspects of the process from empty building to fully functioning successful branch.
  • Promoted company metrics through monthly self-audits and daily inventory counts and adjustments to ensure company hit DOH and end of year goals.
  • Drive customer relationships through outstanding customer service, customer visits, and logging customer calls to drive the relationship and grow the business.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
  • Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.

Second Shift Manager

Animal Supply Company
02.2019 - 06.2022
  • Interviewed, hired and trained all new team members. Established and adjusted workforce needs as business required.
  • Used a hands on approach to help run facility and keep costs down with minimal manpower.
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Resolved conflicts among staff members diplomatically, fostering a positive work environment.
  • Managed all aspects of Small Goods Department overseeing 30+ employees. Including KPI performance metrics, goals, and shift deadlines.
  • Conducted thorough quality checks on finished products before shipping them out to customers or clients.
  • Enhanced communication within the team through regular meetings and updates.
  • Responsible for upholding company standards, reprimanding, counseling and mentoring 30-40 employee work.
  • Provided mentorship to the work force resulting in having 1 employee placed into leadership position in new Monroe facility.

Education

Certificate - Effective Communication & Leading Others

Reece 103-105
Dallas, TX
01-2025

Certificate - Language of Business

Reece 101-102
Baltimore, MD
08-2024

Northside High School
Warner Robins, GA
05-2006

Skills

  • Knowledge of plumbing products
  • Customer service & sales support
  • Point-of-sale (POS) systems
  • Inventory management
  • Order fulfillment & restocking
  • Forklift & pallet jack operation
  • Essential plumbing vocabulary
  • Collaborative teamwork
  • Honest and dependable
  • Effective time management
  • Strong communication and interpersonal skills
  • Results-oriented

Timeline

Counter Sales Representative

Reece Plumbing USA
07.2022 - 05.2025

Second Shift Manager

Animal Supply Company
02.2019 - 06.2022

Certificate - Effective Communication & Leading Others

Reece 103-105

Certificate - Language of Business

Reece 101-102

Northside High School

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Courtney Colbert