COURTNEY Guerrero
Mount Airy
Summary
Compassionate and detail-oriented with skills in clinical documentation and patient care. Proven ability to enhance patient satisfaction through active listening and effective communication, ensuring a positive healing environment while maintaining HIPAA compliance. Committed to promoting independence and dignity in all patient interactions.
Overview
11
11
years of professional experience
Work History
CNA
Private Duty
Demorest, GA
05.2024 - 05.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Gateway Health and Rehab
Cleveland, GA
04.2020 - 04.2022
- Checked patient vitals such as temperature and blood pressure.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
CNA
The Oaks At Scenic View
Baldwin
03.2017 - 01.2020
- Checked patient vitals such as temperature and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Medical Assistant
Habersham Family Medicine
Demorest, GA
09.2015 - 03.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Northeast Georgia Diagnostic Clinic
Gainesville, GA
07.2014 - 01.2015
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Education
High School Diploma -
Habersham Central High School
Mount Airy, Ga06-2012
Certified Medical Assistant
North Georgia Technical College
Clarkesville, GA06-2014
Certified Nursing Assistant
North Georgia Nursing Academy
Oakwood, GA03-2017
Skills
- Time management
- Attention to detail
- HIPAA compliance
- Clinical documentation
- Complex Problem-solving
- Multitasking and organization
- Team collaboration
- Active listening
- Critical thinking
- Flexibility and adaptability
- Medical terminology
Timeline
CNA
Private Duty
05.2024 - 05.2025
CNA
Gateway Health and Rehab
04.2020 - 04.2022
CNA
The Oaks At Scenic View
03.2017 - 01.2020
Medical Assistant
Habersham Family Medicine
09.2015 - 03.2017
Medical Assistant
Northeast Georgia Diagnostic Clinic
07.2014 - 01.2015
High School Diploma -
Habersham Central High School
Certified Medical Assistant
North Georgia Technical College
Certified Nursing Assistant
North Georgia Nursing Academy