Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY Guerrero

Mount Airy

Summary

Compassionate and detail-oriented with skills in clinical documentation and patient care. Proven ability to enhance patient satisfaction through active listening and effective communication, ensuring a positive healing environment while maintaining HIPAA compliance. Committed to promoting independence and dignity in all patient interactions.


Overview

11
11
years of professional experience

Work History

CNA

Private Duty
05.2024 - 05.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

CNA

Gateway Health and Rehab
04.2020 - 04.2022
  • Checked patient vitals such as temperature and blood pressure.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

CNA

The Oaks At Scenic View
03.2017 - 01.2020
  • Checked patient vitals such as temperature and blood pressure.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Medical Assistant

Habersham Family Medicine
09.2015 - 03.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant

Northeast Georgia Diagnostic Clinic
07.2014 - 01.2015
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Education

High School Diploma -

Habersham Central High School
Mount Airy, Ga
06-2012

Certified Medical Assistant

North Georgia Technical College
Clarkesville, GA
06-2014

Certified Nursing Assistant

North Georgia Nursing Academy
Oakwood, GA
03-2017

Skills

  • Time management
  • Attention to detail
  • HIPAA compliance
  • Clinical documentation
  • Complex Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Critical thinking
  • Flexibility and adaptability
  • Medical terminology

Timeline

CNA

Private Duty
05.2024 - 05.2025

CNA

Gateway Health and Rehab
04.2020 - 04.2022

CNA

The Oaks At Scenic View
03.2017 - 01.2020

Medical Assistant

Habersham Family Medicine
09.2015 - 03.2017

Medical Assistant

Northeast Georgia Diagnostic Clinic
07.2014 - 01.2015

High School Diploma -

Habersham Central High School

Certified Medical Assistant

North Georgia Technical College

Certified Nursing Assistant

North Georgia Nursing Academy

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COURTNEY Guerrero