Courtney Gunter
Dalton
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Customer Experience Agent
The Matworks Company, LLC
08.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Billing Clerk
North Georgia Toyota
10.2018 - 08.2023
- Processed invoice payments and recorded information in account database.
- Answer customer questions to maintain high satisfaction levels.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Posts vehicle sales and purchases.
- Performing general office functions including answering phones, managing incoming and outgoing mail related to payments and accounting
- Prepares tax and title documents
- Verifies that funds have been collected and the correct lienholder paid off before processing title applications
- Prepares payoff checks for new vehicles and trade-ins
- Bills out all dealer trades and prepares Certificates of Origin
- Maintains a professional appearance and a neat work area
- Other tasks as assigned.
Private Caregiver
Self
05.2015 - 10.2018
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported patients to medical, dental and personal care appointments.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Assistant Front End Manager
Food City
02.2011 - 04.2015
- Processed invoice payments and recorded information in account database.
- Answer customer questions to maintain high satisfaction levels.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Posts vehicle sales and purchases.
- Performing general office functions including answering phones, managing incoming and outgoing mail related to payments and accounting
- Prepares tax and title documents
- Verifies that funds have been collected and the correct lienholder paid off before processing title applications
- Prepares payoff checks for new vehicles and trade-ins
- Bills out all dealer trades and prepares Certificates of Origin
- Maintains a professional appearance and a neat work area
- Other tasks as assigned.
Education
GED -
Northwest Whitfield High School
Tunnel Hill, GASkills
- Financial Documentation
- Strong Verbal and Written Skills
- Efficient Billing Processes
- Customer Engagement
- Protested Check Handling
- Account Posting
- Payment Handling
- Collaborative Teamwork
- Microsoft Office
- Procurement Processing
Timeline
Customer Experience Agent
The Matworks Company, LLC
08.2023 - Current
Billing Clerk
North Georgia Toyota
10.2018 - 08.2023
Private Caregiver
Self
05.2015 - 10.2018
Assistant Front End Manager
Food City
02.2011 - 04.2015
GED -
Northwest Whitfield High School
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