Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Janice

Montezuma

Summary

Dynamic and results-driven professional with a proven track record at Amazon Fulfillment Center, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and task prioritization, consistently achieving performance goals while fostering a positive work environment.

Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.

Overview

4
4
years of professional experience

Work History

Team Member

Amazon Fulfillment Center
06.2024 - 02.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Assistant Team Leader

SAS Retail Services
05.2022 - 05.2024
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
  • Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
  • Contributed to the development of long-term strategy plans for the department while actively participating in the execution of these initiatives.
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Resolved conflicts among team members diplomatically while maintaining a professional work environment.
  • Maintained open lines of communication with all stakeholders involved in departmental activities while promptly responding to inquiries or concerns raised by clients or colleagues alike.
  • Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sales Associate

City Trends
05.2021 - 04.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Crew Member

McDonald's Restaurant
11.2020 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Education

High School Diploma -

Wheeler County High School
Alamo , GA
05-2021

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Following instructions
  • Collaboration and teamwork
  • Cash handling
  • Flexible schedule
  • Leadership qualities
  • Money handling
  • Computer skills
  • Organizing work stations
  • Goal setting and achievement
  • Order preparation
  • Equipment operation
  • Task prioritization

Timeline

Team Member

Amazon Fulfillment Center
06.2024 - 02.2025

Assistant Team Leader

SAS Retail Services
05.2022 - 05.2024

Sales Associate

City Trends
05.2021 - 04.2022

Crew Member

McDonald's Restaurant
11.2020 - 05.2021

High School Diploma -

Wheeler County High School

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Courtney Janice