Courtney Jones
Columbus
Summary
Dynamic insurance agent with Cigna, recognized for enhancing client satisfaction through exceptional service and tailored insurance solutions. Proven ability to cross-sell products and maintain compliance, while fostering strong client relationships. Skilled in communication and licensed in insurance, I consistently exceed sales targets and drive business growth.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Cigna
06.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Order Processor
Char Broil
02.2024 - 06.2025
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
Order Fulfillment Associate
Walmart
08.2020 - 02.2023
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Education
Shaw High School
Columbus GaSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Medical knowledge
- Communication
- Reliable
Timeline
Insurance Agent
Cigna
06.2025 - Current
Order Processor
Char Broil
02.2024 - 06.2025
Order Fulfillment Associate
Walmart
08.2020 - 02.2023
Shaw High School