Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Jones

Columbus

Summary

Dynamic insurance agent with Cigna, recognized for enhancing client satisfaction through exceptional service and tailored insurance solutions. Proven ability to cross-sell products and maintain compliance, while fostering strong client relationships. Skilled in communication and licensed in insurance, I consistently exceed sales targets and drive business growth.

Overview

5
5
years of professional experience

Work History

Insurance Agent

Cigna
06.2025 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.

Order Processor

Char Broil
02.2024 - 06.2025
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
  • Processed customer orders in line with established policies and procedures.
  • Managed multiple priorities effectively, leading to increased productivity within the order processing department.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Assisted in training new employees on company procedures and best practices for handling orders seamlessly.

Order Fulfillment Associate

Walmart
08.2020 - 02.2023
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures at all times for personal and team safety.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.

Education

Shaw High School
Columbus Ga

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client relations
  • Medical knowledge
  • Communication
  • Reliable

Timeline

Insurance Agent

Cigna
06.2025 - Current

Order Processor

Char Broil
02.2024 - 06.2025

Order Fulfillment Associate

Walmart
08.2020 - 02.2023

Shaw High School
Courtney Jones