Courtney Jones

Supervised family dynamics by dedicating time to household management and child development. Cultivated strong organizational and interpersonal skills through effective management of daily household operations, facilitating family communication and collaboration. Established a foundation for personal growth that enhances future professional endeavors.

• Manage Daily Operations of a Multi-Member Household
• Budget Planning & Expense Tracking
• Project Coordination
• Schedule Coordination & Calendar Management
• Conflict Resolution & Mediation & Crisis Management
• Decision Making Under Pressure & in Fast-Paced/Changing Environments

• Oversaw pricing on invoicing, ensuring accurate pricing for $20 billion in revenue billed by the Billing Team. Developed and implemented cross checks and audit procedures to ensure compliance and accuracy.
• Partnered with the Collections team to address and settle over $100 million in account discrepancies, aiming to enhance cash flow and reduce Accounts Receivable delinquency.
• Developed and executed a centralized ServiceNow queue in partnership with Engineering and Technical teams, resulting in enhanced visibility, reduced response times, and improved communication across cross-functional teams.
• Created detailed SOPs outlining processes to reduce ambiguity, improve efficiency, and align cross-functional teams.
• Maintained extensive pricing databases for Domestic, Mexico, Export, Exchange Sales/Purchases and Internal Market Segments. Facilitated the publication of monthly price lists after securing management approvals.
• Coordinated with Senior Vice President leadership to ensure timely and accurate implementation of all price adjustments within the Containerboard Packaging segment.
• Analyzed revenue data and generated comprehensive reports for management, to enhance strategic planning and optimization of mill systems.

• Trained, directed and mentored a team of 2 Revenue System Analysts to optimize revenue management processes.
• Monitored Accounts Receivable aging and secured $6 million in payments from customer accounts.
• Spearheaded the implementation of the Enterprise AR/Collections role through creation of strategic plans and continually driving key indicators to align with the company’s future initiatives.
• Authored and deployed comprehensive Standard Operating Procedures (SOPs), establishing clear process documentation to formalize workflows, reduce process ambiguity, improve consistency, efficiency, and cross-functional alignment.
• Achieved improved visibility into enterprise customer account performance through weekly collection reports. Engaged stakeholders including CFO, Controller, VP of Enterprise Sales, and RVPs of Enterprise Sales with actionable insights to inform monthly collection objectives.
• Streamlined full order-to-cash process, ensuring timely processing and fulfillment for all Enterprise clients.
• Collaborated with Enterprise Sales Representatives, Operations Team and Customer Service Roles to resolve daily invoicing inquiries and streamline billing information requirements.
• Conducted thorough reviews of all contracts and MSAs to maintain compliance with established financial standards.
• Executed processing of all invoices in NetSuite, adhering to unique contractual requirements and ensuring compliance with correct rates.

• Analyzed contractual agreements and MSAs for alignment with Salesloft's financial compliance requirements.
• Achieved timely and accurate invoicing by aligning processing activities in SaaSOptics, QuickBooks, Stripe and NetSuite with contractual standards and customer requirements. Improved billing reliability through meticulous documentation and rate verification.
• Addressed and resolved invoicing inquiries by researching issues and collaborating with Operations, Sales Representatives and Customer-Facing roles to ensure accurate billing and customer satisfaction.
• Managed invoice submissions to client electronic billing systems to facilitate timely acceptance and resolution of outstanding items.
• Analyzed credit memos and rebills, validating supporting documentation to uphold financial accountability.

• Led employee trainings and oversight on AIA billing procedures, ensuring accurate and compliant invoicing practices.
• Managed monthly billing operations using Textura and Constructware, including contract review, lien waivers, sworn statements, and payment releases.
• Monitored accounts receivable, resolved discrepancies, and drove timely collections to maintain healthy cash flow.
• Oversaw cash receipts, bank deposits, and month-end close activities, delivering accurate billing reconciliations and financial reports to leadership.

• Managed end-to-end HR operations including employee onboarding, application processing, background checks, drug screenings, and terminations across multiple regional offices.
• Administered employee benefits programs, maintained medical and personnel records, and ensured compliance with I-9, E-Verify, and document retention requirements.
• Processed and audited payroll, timesheets, garnishments, and HR reports while ensuring accuracy and compliance with company policies and regulations.
• Served as a liaison with employees, HR partners, and external agencies, handling unemployment claims, Department of Labor correspondence, and special projects such as multi-state business licensing.

• Coordinated professional development trainings (4–200+ participants), managing scheduling, promotion, registration, materials, and post-training follow-up.
• Supported Georgia Association of Young Children initiatives, including Strengthening Families Georgia (SFG) training logistics, evaluation tracking, and grant reporting.
• Prepared and managed Board of Directors meetings, including agendas, materials, correspondence, minutes, and RSVP tracking.
• Maintained website content, supervised volunteers, and served as a primary point of contact for member and training inquiries via phone and email.

• Coordinated GAYC trainings by scheduling sessions, updating promotional materials, managing registration, and preparing all training materials.
• Supported Strengthening Families Georgia (SFG) initiatives, including evaluation tracking, grant data reporting, meeting preparation, and logistics for annual training events.
• Prepared Board of Directors meetings, supervised office volunteers, and assisted with planning and execution of the Annual Fall Conference.