COURTNEY MAXWELL
Macon
Summary
Assisted teams in achieving business goals by applying knowledge and skills effectively. Contributed to individual and team projects by adapting to various processes and supporting company objectives. Demonstrated resourcefulness and a commitment to efficiency to enhance service value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed (P&C) Trainer
Allstate
Macon, Georgia
10.2021 - Current
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Boosted training session effectiveness with integration of multimedia tools.
- Elevated participant engagement by developing interactive training modules.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
Customer Service Specialist
GEICO
Macon, GA
03.2015 - 10.2021
- Delivered continuing service by providing direct deposit forms and analyzing policy applications.
- Generated new sales, retained existing members and grew book of business through multiple product offerings.
- Sold insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical, and dental insurance, and specialized policies, such as marine, farm/crop and medical malpractice.
- Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries.
- Determined client needs and financial situations by scheduling fact-finding appointments.
Customer Service Cashier
Academy Sports & Outdoors
Macon, GA
08.2009 - 03.2015
- Operate a checkout lane to scan purchased items with speed and accuracy
- Assist sales associated with tasks like returning unprocessed items and organizing checkout lanes.
- Playing a key role in ensuring customer have a great experience every day.
- Answer store phone calls and offer assistance accordingly
Education
Associate in Science (A.S.) - Business Administration
Georgia Military College
Warner Robins, GA05.2022
Skills
- Business Development Understanding
- Active Listening
- Interpreting Coverage
- Senior Leadership Support
- Customer Service and Assistance
- Call Control
- Staff Training
- Customer Relations
- Customer Inquiries
- Property and Casualty Products
- Customer Retention Strategies
Certification
Property and Casualty
Timeline
Licensed (P&C) Trainer
Allstate
10.2021 - Current
Customer Service Specialist
GEICO
03.2015 - 10.2021
Customer Service Cashier
Academy Sports & Outdoors
08.2009 - 03.2015
Associate in Science (A.S.) - Business Administration
Georgia Military College