Courtney McDougle

• Prepared and completed warehouse orders for delivery or pickup according to schedule.
• Loaded and unloaded merchandise using forklifts and hand trucks.
• Used pallet jacks to move items to and from warehouse locations.

• Organized inventory for quick access and optimal storage efficiency.
• Inspected incoming shipments for damage and accuracy to ensure quality before stocking.
• Collaborated with team to enhance shipping and receiving processes.
• Maintained cleanliness and safety in work areas to meet company standards.

• Assisted customers with inquiries and resolved issues promptly.
• Processed orders and managed customer accounts efficiently.
• Collaborated with team members to enhance service delivery standards.

Processed payments, set up payment arrangements and tech support.

• Documented customer interactions accurately in the company database.
• Managed high-volume inbound calls while maintaining professionalism.
• Collaborated with team members to enhance customer service processes.
• Answered customer inquiries and provided accurate information regarding products and services.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Engaged customers to understand their needs and provide tailored solutions.
• Demonstrated product features and benefits to enhance customer understanding.
• Delivered product demonstrations to showcase features and benefits effectively.
• Developed key customer relationships to increase sales.
• Collaborated with team members to strategize sales approaches and improve performance.
• Utilized CRM systems to track interactions and maintain accurate client records.
• Managed inventory to ensure optimal stock levels and product availability.
• Assisted in organizing promotional events to enhance brand awareness in the community.