Courtney Moore
Cumming
Summary
Experienced business professional with expertise in marketing, client success, and sales within corporate and professional services. Leverages real-world insights and training skills to enhance classroom learning, preparing students for college and careers. Focused on fostering an engaging environment that encourages critical thinking, collaboration, and growth.
Overview
13
13
years of professional experience
Work History
ACCOUNT EXECUTIVE
United Postal Service, UPS
Cumming
06.2021 - Current
- Created new revenue streams by expanding market coverage and enhancing profitability
- Revived dormant accounts by re-establishing key decision-maker relationships, resulting in renewed business opportunities
- Established strong client relationships through active listening, effective communication, and interpersonal skills
- Uses consultative sales strategies to effectively overcome client objections
- Prepares sales presentations or proposals to explain product specifications or applications
- Collaborates with various departments to improve communication and deliver individualized customer solutions
- Utilizes CRM to collect, organize and manage sales data and customer information
- Resolved issues independently while implementing effective strategies
LEGAL ADMINISTRATIVE ASSISTANT & MARKETING MANAGER
Greenway Law Firm
Tampa
11.2019 - Current
- Facilitated communication between attorney and clients for ongoing cases to ensure clarity and responsiveness
- Drafted, edited, and transmitted legal documentation, including motions, letters, and contracts to support legal processes
- Corresponded daily with clients, insurance adjusters, doctors and attorneys
- Handled all telephone calls, meeting plans and conference organization requirements
- Designed high-quality marketing graphics using Canva to enhance visual appeal and engagement
- Organized creation and implementation of diverse marketing campaign collateral, including social media posts and newsletters
CLIENT SUCCESS MANAGER
Web Content Development
Tampa
08.2020 - 03.2021
- Provided consultative sales approach to help prospects select appropriate marketing services that best fit their goals
- Engaged customers in conversation to effectively determine needs and requirements, ensuring tailored solutions and improved client relationships.
- Sold products by explaining unique features and educating customers on applications, enhancing customer understanding and satisfaction.
- Initiated conversation with potential clients using Upwork, Indeed, and LinkedIn
- Drafted contracts and project quotes for diverse services, facilitating clarity and alignment on project scope with prospects.
BROKERAGE TRANSACTION COORDINATOR
Modments Mfg. Co
Alpharetta
12.2019 - 08.2020
- Oversaw contract administration, maintaining organized files, validating codes, and ensuring accurate reporting.
- Facilitated communication between management and employees by handling inquiries, interpreting and administering contracts, and resolving work-related issues.
- Resolved internal and customer-related issues daily, implementing strategic solutions to enhance service quality.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Managed social media platforms by posting content and engaging with followers through posts and marketing campaigns
- Designed sleek, on-brand graphics and created compelling emails for use in ActiveCampaign
- Designed and built websites for partner companies using WordPress Divi Builder and Wix
- Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
CLIENT SUCCESS MANAGER
Netchex
Covington
10.2015 - 02.2019
- Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities
- Increased revenue by providing value-added services to existing clients
- Developed client success position through trial and error, formulating functions and responsibilities of role
- Delivered one-on-one support and utilized Zoom to create training videos, enhancing client satisfaction and education
- Managed existing client base and potential leads using SalesLoft, Zoom, and Salesforce
- Established lasting partnerships through active participation in diverse networking events
- Managed webinars for prospects with Beyond partnership
- Built customer confidence by actively listening to concerns and giving appropriate feedback through consultative sales and education
- Collaborated with other departments, including Service, Contracts, Development, IT, Implementation, Tax, etc., to ensure client was receiving the best service possible
GOVERNMENT ACCOUNT RELATIONSHIP MANAGER
W. W. Grainger
Alpharetta
04.2015 - 10.2015
- Managed 200+ accounts in local government, primary education, and higher education, achieving revenue goal of $3.4 million.
- Collaborated with account managers to prepare and deliver performance updates and quarterly business reviews, enhancing strategic alignment.
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Provided exceptional account service, fostering customer loyalty and retention.
- Estimated and quoted prices, credit, contract terms, warranties, and delivery dates
ACCOUNT MANAGER
Nexeo Solutions / MarketSource
Alpharetta
12.2013 - 04.2015
- Managed over 400 accounts in the industrial market from Texas to California, generating approximately $1.5 million in revenue.
- Grew territory by 18.13% in 3Q14, 11.89% in 4Q14, 53% in 1Q15, and 54% 2Q15
- Advised customers on product options, pricing structures, and availability to support informed purchasing decisions.
- Highlighted product features aligned with customer needs to enhance satisfaction and drive sales.
- Shared selling strategies and market insights with colleagues to strengthen team approaches and improve overall performance.
- Daily responsibilities included collecting technical data information, meeting call quotas, providing price quotes, searching for product availability, researching alternative materials, collaborating with purchasing, TSSR, RSM, PLM, CSR, product stewardship, and delivery logistics
TELLER
Regions Bank
Cleveland
01.2013 - 11.2013
- Number one teller in region in sales of products and services in 3rd quarter of 2013
- Increased referral closures by 20% in 2nd quarter and 25% in 3rd quarter of 2013
- Delivered financial education and sold Regions Bank products to local businesses and colleges.
- Coordinated corporate partnerships as liaison to enhance collaboration
- Promoted RAW employee engagement initiatives to foster workplace morale
Education
BBA - Marketing
North Georgia College & State University
Dahlonega, GA, U.S.A05-2012
Skills
- Relationship building with exceptional interpersonal and leadership skills
- Instruction and training experience
- Public speaking and presentation skills
- Proficient in Salesforce, SalesLoft, Zoom, Microsoft Office, Google Suite, and Canva
- Superior organization and multitasking skills
- Sales negotiation
- Ability to create marketing materials, such as social media posts, newsletters, etc
- Organization and time management
- Dependability and ethics
- SaaS and remote experience
Timeline
ACCOUNT EXECUTIVE
United Postal Service, UPS
06.2021 - Current
CLIENT SUCCESS MANAGER
Web Content Development
08.2020 - 03.2021
BROKERAGE TRANSACTION COORDINATOR
Modments Mfg. Co
12.2019 - 08.2020
LEGAL ADMINISTRATIVE ASSISTANT & MARKETING MANAGER
Greenway Law Firm
11.2019 - Current
CLIENT SUCCESS MANAGER
Netchex
10.2015 - 02.2019
GOVERNMENT ACCOUNT RELATIONSHIP MANAGER
W. W. Grainger
04.2015 - 10.2015
ACCOUNT MANAGER
Nexeo Solutions / MarketSource
12.2013 - 04.2015
TELLER
Regions Bank
01.2013 - 11.2013
BBA - Marketing
North Georgia College & State University