Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Courtney Oliver

Jonesboro

Summary

Results-driven professional with 8 years of diverse experience spanning logistics, aviation, quality control, production, and food service. Currently pursuing a Bachelor of Science in Software Engineering (graduating in 2026) with a strong foundation in problem-solving, technical precision, and team leadership. Proven ability to adapt to fast-paced environments, implement process improvements, and drive operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Forklift Driver/customer Service

IKEA
08.2022 - Current
  • Efficiently operate various types of forklifts (stand-up, reach, and order picker) to transport and organize merchandise in a high-volume warehouse environment
  • Consistently exceed daily performance targets by 15% through efficient material handling and inventory management
  • Train and mentor new hires on warehouse safety protocols and equipment operation, reducing training time by 20%
  • Collaborate with inventory and logistics teams to maintain accurate stock levels and ensure timely order fulfillment
  • Achieved a 98% accuracy rate in order picking and stock replenishment through attention to detail and system-based tracking
  • Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Provided excellent customer service, resolving client concerns efficiently and effectively.
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.

Reach Truck Operator/ Customer Service

Floor & Decor
11.2021 - 01.2023
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted with training new employees on reach truck operation and best practices in warehouse settings.
  • Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
  • Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
  • Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
  • Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.
  • Increased order accuracy with careful attention to detail during inventory management tasks.
  • Demonstrated adaptability by quickly learning new technologies and processes related to warehouse operations.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Case Picker

Keurig Dr Pepper
05.2019 - 06.2021
  • Accurately picked and packed beverage products using a voice-picking system, maintaining a 99% order accuracy rate
  • Managed the movement of over 2,500 cases per shift in a fast-paced, high-volume warehouse environment
  • Collaborated with inventory control teams to ensure stock levels were accurate and replenishment was timely
  • Trained new hires on order-picking protocols and warehouse safety, improving onboarding efficiency by 25%
  • Maintained consistent top performance in daily order fulfillment, contributing to a 15% increase in overall warehouse productivity

Airplane Technician

Swissport International Ltd.
10.2017 - 03.2019
  • Performed routine maintenance and troubleshooting on various commercial aircraft, ensuring strict compliance with FAA regulations and safety standards
  • Diagnosed and resolved mechanical, hydraulic, and electrical issues, reducing aircraft turnaround time by 25%
  • Conducted pre-flight and post-flight inspections to ensure airworthiness, preventing potential operational delays
  • Collaborated with cross-functional teams, including pilots and ground crews, to communicate technical issues and solutions effectively
  • Contributed to a 30% reduction in maintenance-related flight delays through efficient problem-solving and strategic planning

Production Lead

Novo Health Services
06.2016 - 01.2018
  • Managed a team of 12 production staff, overseeing the processing and distribution of medical linens to healthcare facilities
  • Increased production output by 20% through effective workflow optimization and team motivation
  • Trained and mentored team members on production techniques and safety standards, resulting in a 15% reduction in workplace incidents
  • Monitored equipment performance and coordinated with maintenance teams to prevent downtime and ensure operational efficiency
  • Led shift transitions, ensuring seamless handovers and continuity in production schedules

Quality Control Auditor

Boyd Corporation
03.2015 - 04.2016
  • Conducted detailed inspections and audits of manufactured products to ensure compliance with company and industry standards
  • Developed and implemented a new quality assurance protocol that reduced production defects by 18%
  • Provided training to production staff on quality standards and inspection techniques, improving consistency and product quality
  • Compiled and analyzed audit data to identify trends and recommend process improvements, leading to increased production efficiency
  • Maintained meticulous records of inspections and corrective actions, ensuring traceability and accountability

Line Cook

Cracker Barrel
01.2013 - 01.2015
  • Prepared high-quality meals in a fast-paced kitchen environment, maintaining consistency and presentation standards
  • Trained new kitchen staff on menu items, food safety protocols, and cooking techniques, enhancing team efficiency
  • Managed inventory levels and communicated supply needs to minimize waste and reduce costs
  • Consistently maintained food safety standards, contributing to high health inspection scores

Education

Bachelor of Science (B.S.) - Software Engineering

Grand Canyon University
Phoenix, AZ
01.2026

Highschool Diploma -

Faith Academy
Locust Grove, Ga
01.2009

Skills

  • Forklift Operation (Stand-Up, Reach, Order Picker)
  • Voice-Picking System
  • Aircraft Maintenance & Troubleshooting
  • Quality Assurance & Inspection
  • Team Leadership & Training
  • Process Improvement
  • Inventory Management
  • Safety Compliance
  • Problem-Solving
  • Loading and unloading
  • Order picking and processing
  • Shipping and receiving
  • Warehouse safety
  • Order picking
  • Lockout and tagout procedures
  • Warehouse operations
  • Materials handling
  • Forklift inspection
  • Load planning

Certification

  • Forklift Operator Certification – OSHA Compliant
  • Quality Control Training Certification

Accomplishments

  • Loaded and unloaded trucks at a rate of 50-100pounds per hour.
  • Consistently determined load weight to within 40 pounds.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.

Timeline

Forklift Driver/customer Service

IKEA
08.2022 - Current

Reach Truck Operator/ Customer Service

Floor & Decor
11.2021 - 01.2023

Case Picker

Keurig Dr Pepper
05.2019 - 06.2021

Airplane Technician

Swissport International Ltd.
10.2017 - 03.2019

Production Lead

Novo Health Services
06.2016 - 01.2018

Quality Control Auditor

Boyd Corporation
03.2015 - 04.2016

Line Cook

Cracker Barrel
01.2013 - 01.2015

Bachelor of Science (B.S.) - Software Engineering

Grand Canyon University

Highschool Diploma -

Faith Academy

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Courtney Oliver