COURTNEY PRENTISS
Atlanta
Summary
Caring and friendly customer service professional with 10+ years of experience providing exceptional service. Passionate about improving people's lifestyles through unsurpassed care and service. Seeking to leverage my communication skills to empower a people-driven organization.
Experienced in coordinating logistics and managing communication between drivers and customers, ensuring timely delivery of goods while maintaining compliance with regulations. Demonstrated ability to resolve logistical issues effectively, contributing to a smooth supply chain operation. Proven track record in customer service, addressing inquiries and complaints professionally, which enhances client satisfaction and retention. Strong organizational skills utilized in maintaining accurate records and optimizing operational workflows.
Overview
21
21
years of professional experience
Work History
Dispatch
NuStart Innovation
Atlanta
12.2018 - Current
- Coordinate the movement of goods by scheduling and dispatching drivers, optimizing routes, and tracking shipments to ensure timely delivery
- Manage communication between drivers, customers, and other personnel; maintain detailed records; ensure compliance with regulations; and resolve logistical issues or delays to maintain a smooth supply chain.
- Serve as a central point of contact, liaising with customers, drivers, and other departments to provide information, resolve issues, and manage expectations.
- Respond quickly to unexpected events, such as traffic jams or vehicle breakdowns, to mitigate delays and find solutions
- Maintain accurate logs of dispatch records, driver routes, delivery times, customer complaints, and other relevant data.
- Track the progress of shipments in real-time, using Transportation Management Systems (TMS) to provide updates.
- Address customer inquiries, provide shipment updates, and professionally manage any complaints or special requests.
- Monitor vehicle maintenance schedules and driver hours to ensure compliance and the operational readiness of the fleet
Assistant Manager
Enterprise Rent A Car
Atlanta
01.2015 - 12.2018
- Supervised a team of rental agents, delegating tasks and ensuring seamless operations, demonstrating leadership and organizational skills.
- Managed daily operations, ensuring smooth workflow and meeting deadlines, exhibiting efficiency and time-management skills.
- Delivered exceptional customer service, resolving issues quickly and efficiently, showcasing communication and problem-solving skills.
- Ensured customer satisfaction, exceeding expectations through personalized solutions, demonstrating a commitment to excellence in customer service.
- Maintained a comprehensive vehicle inventory, optimizing allocation and minimizing downtime, demonstrating inventory management skills.
- Resolved customer issues promptly and effectively, utilizing strong communication and problem-solving skills to ensure client satisfaction.
- Developed strong communication skills, engaging effectively with clients, colleagues, and supervisors, showcasing adaptability and interpersonal skills.
- Collaborated with team members, fostering a positive work environment and achieving shared goals, demonstrating teamwork and interpersonal skills.
- Processed rental agreements accurately and efficiently, ensuring compliance with company policies, demonstrating attention to detail.
- Demonstrated a commitment to providing exceptional service, contributing to a positive customer experience.
Management Assistant
Enterprise Rent A Car
Atlanta
11.2013 - 01.2015
- Supported the management team with administrative tasks, demonstrating organizational skills and a commitment to efficiency.
- Managed office correspondence and prepared meeting materials, demonstrating attention to detail and communication skills
- Assisted with daily operations, providing support to ensure seamless workflow and adherence to company procedures
- Identified opportunities to improve operational efficiency, exhibiting initiative and a desire to streamline processes.
- Demonstrated a strong work ethic and willingness to take on various tasks, showcasing adaptability and a dedication to supporting team goals.
- Possess a solid understanding of office procedures and protocols, ensuring compliance and upholding a professional work environment
- Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and external stakeholders
Management Trainee
Enterprise Rent A Car
Jackson
11.2012 - 11.2013
- Learned the business operations from day one at a neighborhood branch.
- Served as the face of Enterprise to customers and partners.
- Mastered the knowledge and skills necessary to run a branch.
- Cultivated new business and developed the team.
- Excelled in customer service, sales and marketing, finance, and operations.
- Established community relationships essential for business growth.
Court Clerk Assistant
Vicksburg Police Department
Vicksburg
05.2005 - 08.2007
- Provide clerical and legal support in a court of law to ensure the smooth operation of the judicial system.
- Managing the judge's calendar, preparing and reviewing reports and cases, assisting with court proceedings, and transcribing notes from dictation equipment.
- Keep track of important legal documents and files, and help with data entry for court records.
Education
BS - Biology
Jackson State University
Diploma -
Vicksburg High School
Skills
- Communication skills
- Interpersonal skills
- Negotiation skills
- Customer service
- Relationship management
- Attention to detail
- Organizational skills
- Computer skills
- Writing skills
- Time management
- Multitasking skills
Timeline
Dispatch
NuStart Innovation
12.2018 - Current
Assistant Manager
Enterprise Rent A Car
01.2015 - 12.2018
Management Assistant
Enterprise Rent A Car
11.2013 - 01.2015
Management Trainee
Enterprise Rent A Car
11.2012 - 11.2013
Court Clerk Assistant
Vicksburg Police Department
05.2005 - 08.2007
BS - Biology
Jackson State University
Diploma -
Vicksburg High School