Courtney Seizeme
Fairburn,GA
Summary
Results-driven retail sales professional with a strong focus on delivering exceptional customer service and support. Committed to training associates and peers to follow correct processes, resulting in positive changes and increased profitability in specific areas of the business. Skilled in managing customer concerns and resolving conflicts to maximize satisfaction. Possesses a strong background in customer relations and communication. Detail-oriented with exceptional project management skills, able to effectively handle multiple tasks in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives.
Overview
15
15
years of professional experience
Work History
Business Owner
Cut Craft Create LLC
04.2023 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
Operational Asset Protection Associate
The Home Depot Inc
05.2020 - 08.2021
- Wrote reports outlining activities and results.
- Controlled reduction of loss inventory by protecting company assets.
- Kept patrons and employees safe and from criminal activity.
- Patrolled store departments to check for suspicious activities.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Educated store personnel to apply best practices and comply with loss prevention policies and procedures.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Service Desk Supervisor
The Home Depot
07.2018 - 05.2020
- Special Services supervisors are primarily responsible for ensuring Service Desk associates provide outstanding service to customers and ensure their demands are met
- Service Desk supervisors have a thorough knowledge of all policies, procedures, and duties related to customer transactions, cash handling and the Service Desk
- They are accountable for maintaining several reports (e.g., accountability, special orders on hand, SS/POS discrepancy and Book and Physical reports)
- Special Services supervisors will provide effective training, recognition and performance management for all Special Services associates to drive outstanding service, store appearance and in-stock position
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Garden Supervisor
The Home Depot
04.2018 - 07.2018
- Sales department supervisors are skilled in managing and coordinating sales associates, managing their time and the time of others, and monitoring and assessing performance of people and processes in order to make improvements
- They use active listening skills with their customers and associates, and they use critical thinking skills to find solutions to work-related concerns
- They are persuasive and skilled at effectively speaking with others to convey information
- Sales department supervisors have a service orientation and show 'social perception' by understanding the needs of their customers and responding appropriately to those needs
Tool Rental Supervisor
The Home Depot
10.2017 - 04.2018
- Operations supervisors are effective in managing and developing associates, monitoring and assessing performance in order to make improvements, and time management
- They use active listening skills and can effectively speak with others to convey information
- They use critical thinking skills and good judgment to make decisions and resolve work-related concerns
- Operations supervisors show 'social perception' by understanding the needs of their customers and responding appropriately
Hardware/ Tool Rental Associate
The Home Depot
10.2015 - 10.2017
- Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- They have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project
- They know how to greet, qualify, recommend and close every customer in their department, and they know how to handle basics in adjacent departments
- Sales associates maintain the in-stock condition of assigned areas and ensure that it is clean, shoppable, and safe
- They work in cooperation with their Department Supervisor, Sales Specialist(s), other sales associates, Inventory Management Associates, and Front-end Associates to ensure customers' needs are met
- This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity
Part Time Clerk
Quiktrip
08.2010 - 08.2016
Education
Bachelor of Science - Small Business & Entrepreneurial Planning
University of Phoenix
Tempe, AZ10-2025
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ07-2021
Diploma -
Hillgrove High School
12.2010
Skills
- Customer Service
- Kronos
- Microsoft Office Tools
- Detail Oriented
- Good time management
- Associate Relations
- Front-end monitoring
- Shoplifter apprehension
- CCTV monitoring
- Loss prevention strategies
- Incident reporting
- Complaint resolution
Extra-Curricular Activities
Homer Fund Captain, The Home Depot, Lithia Springs, GA, 08/01/18, 05/01/2020, Put together fundraisers to help those in need within the store or throughout the company. Employee Committee Captain, The Home Depot, Lithia Springs, GA, 01/01/18, 05/01/2020, Organize events to celebrate associates. Infocus Captain, The Home Depot, Lithia Springs, GA, 09/01/19, 08/30/2021, Create a safety culture around the store.
Personal Information
- Place of Birth: TX
- Date of Birth: 08/20/93
- Nationality: African American
Hobbies and Interests
Baking
Cooking
Tumbler Making
Gardening/Planting
Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Business Owner
Cut Craft Create LLC
04.2023 - Current
Operational Asset Protection Associate
The Home Depot Inc
05.2020 - 08.2021
Service Desk Supervisor
The Home Depot
07.2018 - 05.2020
Garden Supervisor
The Home Depot
04.2018 - 07.2018
Tool Rental Supervisor
The Home Depot
10.2017 - 04.2018
Hardware/ Tool Rental Associate
The Home Depot
10.2015 - 10.2017
Part Time Clerk
Quiktrip
08.2010 - 08.2016
Bachelor of Science - Small Business & Entrepreneurial Planning
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
Diploma -
Hillgrove High School
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