Courtney Shepard

Empathetic and reliable Customer Experience, Customer Support, and Customer Representative. I am a professional with over 6 years of experience delivering exceptional support via phone, email, and in person. Skilled at deconstructing complex processes, managing high-volume queues, and using internal systems to resolve customer concerns efficiently. Proven ability to balance quality with speed while staying true to brand voice. Eager to bring a customer-first mindset and strong communication skills to a mission-driven company.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.