COURTNEY WILLIAMS
Grayson,GA
Summary
Experienced in implementing curriculum, classroom management, and student engagement to create enriching learning experiences. Utilizes innovative instructional strategies to foster literacy and critical thinking skills in students. Also brings a strong background in customer service, adept at handling customer interactions and resolving issues promptly. Demonstrates effective communication and empathy to build strong customer relationships, resulting in consistently high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
English Language Arts Teacher
Gwinnett County Public Schools- Archer High School
Lawrenceville, GA
09.2023 - 05.2024
- Plan for appropriate learning experiences for students based on the district academic knowledge and standards (AKS) curriculum and provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students.
- Taught 150 students ranging from 9th to 12th grade; most classes were 10th and 11th grade.
- Collaborated with team members to plan and execute lesson plans
- Implemented Read 180 course to improve students' Lexile level.
- Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
- Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Conduct IEP and parent-teacher conferences.
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
Paraprofessional- AUT-Severe Level I - Special Education
Gwinnett County Public Schools- Archer High School
Lawrenceville, GA
03.2022 - 09.2023
- Worked in self-contained classroom with 6 students, all nonverbal with autism.
- Helped with classroom activities.
- Translated information and supervised students.
- Demonstrates strong management, communication, and organizational skills while working with other staff, parents, and students.
- Attends to students' academic, personal, physical, and emotional needs.
- Helped other teachers and served as co-leader for extracurricular activities and functions.
- Supports certified teachers in meeting the instructional, educational, behavioral, and social-emotional needs of students with disabilities in the classroom (in-person) and community
Supervisor
Maximus
Remote, CDC Vaccination Project (Call Center)
05.2021 - 02.2022
- Recruit and onboard new hires.
- Trained and motivated 30+ call center representatives as they answered questions, handled complaints, and provided support for clients
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
- Produce reports, monitor attendance and performance.
Prior Authorization Pharmacy Tech, Team Lead
Priority Health
Remote
06.2020 - 05.2021
- Provides knowledgeable and courteous customer service and responds to members and providers.
- Conducted data entry, insurance verification, and pre-certification/ prior authorizations.
- Handled 50+ inbound and outbound calls.
- Responsible for managing a team of agents.
- Coached agents on performance and meeting goals.
- Regularly enters prescription and insurance billing information into patient profiles; as well as medical coding and billing.
- Strictly maintains member and provider confidentiality.
- Billed insurance and resolved claims.
- Communicate with all members and staff pleasantly and professionally.
Supervisor, Senior Pharmacy Technician
Benzer Pharmacy
Loganville, GA
06.2018 - 06.2020
- Assist in onboarding new hires.
- Assisted living management, handling 8 assisted living facilities.
- Case management.
- Entered new patient profiles and prescriptions into medication input software system.
- Communicated directly with doctors' offices via telephone, fax, and email.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Efficiently answered multi-line phone and processed high volume of order request from nurses, doctors and pharmacists.
- Maintained drug inventory levels by ordering necessary medication and supplies and verifying deliveries against purchase orders.
- Verified patient data and billing information.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
- Assist the pharmacist with preparing and dispensing of medical prescriptions.
- Monitored daily activities and managed work schedules to ensure that quality, production, and customer service standards are maintained.
- Trained new employees.
- Prepare and give out prescription medication
- Order inventory and supplies.
Pharmacy Technician
Kaiser Permanente
Tucker, GA
06.2016 - 12.2019
- Customer service and cash register.
- Perform duties such as filling prescriptions and handling insurance claims.
- I also assisted customers in finding correct over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
Team Lead, Prior Authorization Specialist, Pharmacy Technician
HGS- Aetna
Roswell, GA(Call Center)
06.2017 - 06.2018
- Provides knowledgeable and courteous customer service and responds to members and providers.
- Conduct data entry, insurance verification and pre-certification/ prior authorizations.
- Handles inbound and outbound calls.
- Responsible for managing a team of agents.
- Coached agents on performance and meeting goals.
- Regularly completes paperwork and enters prescription and insurance billing information into patient profiles; as well as medical coding and billing.
- Strictly maintains member and provider confidentiality.
- Billed insurance and resolved claims.
- Communicates with all members and staff in a pleasant and professional manner.
- Provides critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
Beauty Advisor/Pharmacy Technician
Walgreens
Grayson, GA
09.2012 - 06.2016
- Perform Customer Service, Stock, and Cash Register experience.
- Assist customers in finding products.
- Sell items to meet sales incentives quota.
- Perform duties, and demonstrate proficient computer skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Master of Arts - Secondary Education
Liberty University
Lynchburg, VA12-2025
Bachelor of Science - Sociology
Columbus State University
Columbus, GA12-2022
High School Diploma -
Grayson High School
Loganville, Georgia05-2008
Skills
- Problem-solving skills
- Classroom management
- Organizational growth
- Verbal and written communication
- Collaborative learning
- Data entry
- Google suite proficiency
- Critical thinking
- Customer service
- Training and mentoring
- Proficiency in Microsoft office
Timeline
English Language Arts Teacher
Gwinnett County Public Schools- Archer High School
09.2023 - 05.2024
Paraprofessional- AUT-Severe Level I - Special Education
Gwinnett County Public Schools- Archer High School
03.2022 - 09.2023
Supervisor
Maximus
05.2021 - 02.2022
Prior Authorization Pharmacy Tech, Team Lead
Priority Health
06.2020 - 05.2021
Supervisor, Senior Pharmacy Technician
Benzer Pharmacy
06.2018 - 06.2020
Team Lead, Prior Authorization Specialist, Pharmacy Technician
HGS- Aetna
06.2017 - 06.2018
Pharmacy Technician
Kaiser Permanente
06.2016 - 12.2019
Beauty Advisor/Pharmacy Technician
Walgreens
09.2012 - 06.2016
Master of Arts - Secondary Education
Liberty University
Bachelor of Science - Sociology
Columbus State University
High School Diploma -
Grayson High School