Courtney Wright
Dallas,GA
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service management, notably with JB Harris Group. Excelled in streamlining operations, enhancing customer satisfaction, and leading teams to achieve exceptional performance. Skilled in Microsoft Office and effective problem-solving, demonstrating a high-energy attitude and meticulous attention to detail. Proven track record of improving efficiency and fostering strong relationships.
Overview
16
16
years of professional experience
Work History
Director of Transportation
JB Harris Group
11.2023 - Current
- Collaborated with sales and marketing teams to develop strategies that improved service offerings to clients while maintaining profitability goals.
- Established effective training programs for new hires, resulting in increased productivity within the department.
- Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
- Streamlined transportation operations by implementing efficient routing and scheduling systems.
- Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
- Implemented safety protocols to minimize accidents and maintain a safe working environment for employees.
- Organized records of vehicles, schedules and completed orders.
- Oversaw team of 35 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Upheld strict compliance with state traffic laws as well as DOT regulations for commercial vehicle operation.
- Demonstrated exceptional knowledge of DOT regulations, ensuring compliance at all times during transport operations.
- Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
- Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
Logistics Manager
JB Harris Group
06.2023 - 11.2023
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Selected, trained and developed OEM Account Managers to achieve high-performing teams.
- Monitored logistics performance and identified improvement opportunities.
- Managed a team of 10 logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
OEM Account Manager
JB Harris Group
12.2022 - 06.2023
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Expedited Specialist
JB Harris Group
03.2022 - 12.2022
- Responsible for an assigned customer and carrier base to establish and a maintain a relationship with.
- Provided customers with options to move their freight quickly from pickup to delivery.
- Responsible for new carrier setups within the company database.
- Received new orders, prepared documentation and assigned carriers based on customers needs.
CSR/Dispatcher - Heavy Haul Transport
JB Harris Transport
11.2020 - 03.2022
- Directed dispatching, routing and tracking of 21 fleet vehicles.
- Received new loads, prepared documentation and assigned personnel.
- Reviewed paperwork and rate confirmations prior to dispatching personnel to support accuracy and clarify understanding of details.
- Responsible for retrieving all oversized permits for drivers and particular loads.
- Responsible for gathering driver's paperwork and auditing for payroll on a weekly basis.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
LTL Customer Service
JB Harris Group
08.2020 - 11.2020
- Responsible for updating and maintaining up to 300 shipping records in company databases daily.
- Reviewed transit updates and information provided via carrier websites.
- Provided clear and accurate notes on traced shipments to the customer.
- Coordinated shipments based on customer requests while reviewing options to suggest the most efficient and cost.
LCL Export Customer Service Representative
ECU Worldwide
12.2019 - 08.2020
- Responsible for an assigned customer base to establish and maintain a relationship with
- Responsible for daily workload and daily operation
- Coordinated shipments based on customer requests while reviewing options to suggest the most efficient and cost effective modes of transport
- Acted as a liaison between customers, carriers and upper management
- Handled e-mails and phone calls within both customer and carrier base
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
Treatment Coordinator
Hiram Center for Family Dentistry
10.2016 - 11.2019
- Exercised excellent customer service while interacting with patients both over the phone and in person
- Check in all patients and complete patient registration
- Schedule patient appointments within operational standards
- Completed insurance verification two business days prior to all patients’ visits to determine coverage and benefit limits
- Complete check out process with each patient by reviewing their current treatment plans and account balances
- Presented treatment plans to patients chair side
- Completed weekly Insurance aging reports
- Submitted narratives and attachments to insurance companies to appeal denied claims
- Providing any additional assistance or support in daily operations of the office
SROD Senior Supervisor
Odyssey Logistics & Technology Corporation
08.2014 - 10.2016
- Worked directly with the Operations Manager to assist in problem shipments,problem resolutions, customer issues and reporting
- Responsible for 50+ employees in terms of behavior and work performance
- Responsible for daily workload and operation of department
- Assisted the Operations Manager in forecasting volume trends, customer needs and overhead adjustments relative to department growth
- Worked directly with the IT department to ensure that software functions and improvements are aligned with the efficiency and quality goals of daily operations
- Responsible for new hire execution, training preparations and workshop set-ups
SROD Operations Analyst
Odyssey Logistics & Technology Corporation
04.2013 - 08.2014
- Worked directly with the department Operations Manager to assist in process improvement, quality reporting & analytics.
- Provided weekly quality checks and reports.
- Established new department processes and procedures to increase efficiency and performance in the department operations.
SROD Problems Resolution Specialist
Odyssey Logistics & Technology Corporation
08.2012 - 04.2013
- Handled escalated problem shipments to assist with customer issues and achieve resolution.
- Worked directly with the customer, carrier sales representative, terminals and terminal managers.
- Monitored preventable problems and provided Operations Manager with examples to improve efficiency with operations.
SROD Customer Service Representative
Odyssey Logistics & Technology Corporation
07.2008 - 08.2012
- Responsible for an assigned customer base to establish and maintain a relationship with.
- Responsible for daily workload and daily operation.
- Coordinated shipments based on customer requests while reviewing options to suggest the most efficient and cost effective modes of transport.
- Acted as a liaison between customers, carriers and upper management.
- Handled e-mails and phone calls within both customer and carrier base.
Skills
- Effective problem solving skills
- Meticulous attention to detail
- Excellent verbal and written communication
- Dedicated team player
- High-energy attitude
- Ability to multi-task in fast paced environments
- Strong organizational skills
- Order processing
- Microsoft Office proficiency
- Freight operations
- Fleet Management
- Route Planning
- DOT Compliance
- Regulatory Compliance and Permitting
Additional Information
Lean Six Sigma Completion
- 5S
- White Belt
- Yellow Belt
Center for Creative Leadership
- Course Completion - September 21, 2023
Reasonable Suspicion Training
Timeline
Director of Transportation
JB Harris Group
11.2023 - Current
Logistics Manager
JB Harris Group
06.2023 - 11.2023
OEM Account Manager
JB Harris Group
12.2022 - 06.2023
Expedited Specialist
JB Harris Group
03.2022 - 12.2022
CSR/Dispatcher - Heavy Haul Transport
JB Harris Transport
11.2020 - 03.2022
LTL Customer Service
JB Harris Group
08.2020 - 11.2020
LCL Export Customer Service Representative
ECU Worldwide
12.2019 - 08.2020
Treatment Coordinator
Hiram Center for Family Dentistry
10.2016 - 11.2019
SROD Senior Supervisor
Odyssey Logistics & Technology Corporation
08.2014 - 10.2016
SROD Operations Analyst
Odyssey Logistics & Technology Corporation
04.2013 - 08.2014
SROD Problems Resolution Specialist
Odyssey Logistics & Technology Corporation
08.2012 - 04.2013
SROD Customer Service Representative
Odyssey Logistics & Technology Corporation
07.2008 - 08.2012
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