Courtney B. Scott
Atlanta,GA
Summary
Highly motivated and customer-oriented individual seeking a position as a Flight Attendant with Delta Air Lines. Fluent in English and intermediate in Spanish with a passion for delivering exceptional service and ensuring the safety and comfort of passengers. Committed to providing a positive travel experience while adhering to Delta's policies and procedures.
Overview
11
11
years of professional experience
Work History
Cargo Call Center Agent
Delta Air Lines
10.2021 - Current
- Focuses on creating a safe environment by ensuring shipments booked properly and to regulation standards
- Provides sales and service to Delta Cargo customers across multiple lines of business by through thoughtful, kind conversations
- Supports Delta Cargo.com users by answering .com related questions regarding booking, functional and technical issues
- Help Delta Cargo achieve its largest revenue by maximizing revenue opportunities via booking domestic and international shipments
- Skilled in all levels for Customer Service Center telephone and email support using both Cargo Connect and In Contact
Customer Service Agent
Delta Air Lines
11.2017 - 10.2021
- By providing amazing customer service with a “can- do” spirit and giving a great check in experience
- Resolve ticketing issues, check in passengers with special requests, passengers with disabilities, unaccompanied minors, and law Enforcement
- Promoted to Customer Service Experience team which was created to elevate the customers experience flying with Delta
- Promoted to Remote Operation where duties include, crew verification, flight plan handling, managing crew and equipment changes, and supporting all gate procedures for flights arriving and departing using remote gates.
Intern
Sadie Nash Leadership
07.2012 - 08.2013
- Examined and explore my own leadership and the leadership of others
- Analyzed and addressed the systems of oppression and internalized oppression within my community
- Supported others as they pursue social change in their communities.
Teachers Assistant
Children’s Aid Society
10.2012 - 12.2012
- Explored healthier eating habits with children ages 8-12
- Organized and chaperoned group trips
- Planned and executed lesson plans
- Tracked students’ daily attendance
- Photographed students during class activities
Education
High School Diploma -
Leesville Road Highschool
Raleigh, NC2015
Skills
- Detailed oriented
- Good Organizational & Time Management skills
- Strong verbal communication skills
- Reliable Training and development
- Exceeds in multitasking
- Customer service focused
- Excellent analytical skills
- Cooperative team member
- Proficient computer shills
- Able to lift 70lbs effortlessly
Timeline
Cargo Call Center Agent
Delta Air Lines
10.2021 - Current
Customer Service Agent
Delta Air Lines
11.2017 - 10.2021
Teachers Assistant
Children’s Aid Society
10.2012 - 12.2012
Intern
Sadie Nash Leadership
07.2012 - 08.2013
High School Diploma -
Leesville Road Highschool
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