Courtney Goggins
Conyers
Summary
Dynamic project management professional with extensive expertise in overseeing large-scale, federally funded disaster recovery and infrastructure initiatives. Proven success in coordinating multi-stakeholder activities, managing schedules and documentation, tracking risks, supporting budgets, and delivering comprehensive status reports in alignment with DHS and FEMA policies. A robust background in applicant coordination, quality assurance, and operational planning enhances the ability to navigate complex environments across multiple disaster declarations. Committed to driving efficiency and effectiveness in project execution while ensuring compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Project Manager Specialist
FEMA
Indio, CA
03.2024 - Current
- Led cross-functional teams to coordinate disaster response initiatives and recovery efforts.
- Developed comprehensive project plans, ensuring alignment with FEMA's strategic objectives and stakeholder needs.
- Streamlined communication channels among federal, state, and local agencies for enhanced collaboration during emergencies.
- Facilitated training sessions for staff on best practices in project management and emergency response protocols.
- Monitored project timelines and deliverables, identifying potential risks and implementing mitigation strategies proactively.
- Enhanced resource allocation processes to maximize efficiency in disaster relief operations across multiple regions.
- Cultivated relationships with community organizations to strengthen support networks for affected populations post-disaster.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Analyzed performance data to drive continuous improvement in project execution and operational effectiveness.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed projects from procurement to commission.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Program Delivery Manager Specialist(Reservist)FEMA
DR-4683 CA – Chico, California
Chico, California
02.2023 - Current
- Created and managed over 10 projects totaling approximately $10M.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Coordinated material procurement and required services for projects within budget requirements.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Proved successful working within tight deadlines and a fast-paced environment.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Analyzed project performance data to identify areas of improvement.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Analyzed data trends to optimize resource distribution and identify areas for improvement in emergency response efforts.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Monitored project progress, identified risks and took corrective action as needed.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes.
- Enhanced team performance with regular coaching, feedback, and professional development opportunities.
Program Delivery Manager Specialist (Reservist)
DR-4699 CA – Chico / Napa Valley Region
Chico / Napa Valley Region, California
02.2023 - Current
- Developed and managed Public Assistance projects for multiple Applicants across Northern California.
- Common responsibilities across deployments included:
- Project grouping and scoping
- Schedule tracking and weekly reporting (DILO/WILO)
- Damage inventory finalization
- Cost and scope validation
- Phase I to Phase II project transitions
- Operational planning and compliance support
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Led cross-functional teams in executing large-scale emergency management programs effectively.
Program Delivery Manager Specialist (Reservist)
DR-4606 LA – Baton Rouge, Louisiana
Baton Rouge, Louisiana
08.2021 - Current
- Supported project creation, documentation validation, and compliance activities.
- Reduced project delivery timeframes through effective scheduling, prioritization, and risk mitigation strategies.
- Mentored junior staff on best practices in program delivery and emergency management principles.
- Managed cross-functional teams for successful project completion and client satisfaction.
- Established strong partnerships with vendors and suppliers to secure competitive pricing while maintaining product quality requirements.
- Focused on continuous improvement initiatives aimed at enhancing overall service levels provided by the Program Delivery Manager role across all projects managed within this function.
- Succeeded in establishing a strong reputation for consistently meeting/exceeding clients'' expectations through timely, high-quality project deliverables.
- Championed an environment promoting innovation and open dialogue among team members resulting in improved problem-solving capabilities.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Identified program obstacles and communicated possible impacts to team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Program Delivery Manager Specialist (Reservist)
DR-4339 PR – Vega Baja, Puerto Rico
Vega Baja, Puerto Rico
10.2019 - Current
- Accelerated project development timelines for multiple large-scale recovery projects.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Coached team members on productivity strategies to accomplish challenging goals.
- Built teams to address project goals and objectives for multiple projects.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Gathered, organized and input information into digital database.
- Streamlined communication processes between federal, state, and local agencies during crisis situations.
Program Delivery Manager Specialist (Reservist)
DR-4339 PR – Vega Baja, Puerto Rico
Vega Baja, Puerto Rico
03.2019 - Current
- Supported a major infrastructure project exceeding $10M, including coordination, documentation, and validation activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Program Delivery Manager Specialist (Reservist)
Federal Emergency Management Agency (FEMA)
01.2019 - Current
- Supported end-to-end delivery of Public Assistance projects, serving as the primary point of contact for Applicants throughout the project lifecycle.
- Assisted with development and execution of project plans, schedules, and documentation in alignment with FEMA and DHS policy.
- Coordinated activities among Federal, State, local, tribal, and territorial stakeholders to meet project timelines and recovery objectives.
- Tracked progress, risks, and issues across assigned projects; escalated complex eligibility or policy concerns to leadership as needed.
- Prepared reports and contributed to briefings for Task Force Leads and management on project status, risks, and process improvements.
- Developed and validated damage descriptions, scopes of work (SOW), and cost estimates.
- Scheduled and coordinated site inspections and validations with Applicants and Site Inspector Task Force Leaders.
- Ensured quality control standards were met prior to project obligation.
- Maintained consistent communication plans and regular meetings with Applicants to support recovery milestones.
- Managed Requests for Information (RFIs) and coordinated documentation flow between Applicants and FEMA Consolidated Resource Centers.
- Oversaw budget allocation and resource management for various emergency response projects.
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Proactively identified and mitigated potential risks to optimize program delivery outcomes.
- Implemented quality assurance procedures to maintain high standards in program delivery and customer satisfaction.
- Escalated critical issues promptly for swift resolution to minimize potential impact on program timelines or budget constraints.
- Maintained up-to-date knowledge of industry trends to identify potential areas of growth or improvement within the organization's programs portfolio.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Program Delivery Manager Specialist (Reservist)
DR-4590 LA – Baton Rouge, Louisiana
Baton Rouge, Louisiana
04.2021 - 08.2022
- Performed QA/QC activities to advance projects toward obligation.
- Coordinated cross-functional teams to ensure timely execution of emergency management programs.
- Led program delivery initiatives to enhance disaster response strategies and operational efficiency.
- Streamlined communication processes between federal, state, and local agencies during emergency events.
- Facilitated stakeholder meetings to align objectives and improve collaboration across agencies.
- Analyzed program performance metrics to identify areas for improvement and drive strategic decisions.
- Developed and implemented training programs for staff on disaster preparedness and response protocols.
- Streamlined communication processes between federal, state, and local agencies during crisis situations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Individual Assistance Specialist (Reservist)
Federal Emergency Management Agency
09.2018 - 02.2019
- Supported Individual Assistance program delivery and policy implementation.
- Communicated case status and eligibility information to Applicants.
- Led and monitored team activities to ensure customer service quality and productivity.
- Applied analytical methods to evaluate program efficiency and effectiveness.
Order Filler
Hollingsworth Logistics
Marietta, GA
09.2016 - 12.2017
- Supported logistics operations for Lockheed Martin personnel.
- Maintained inventory accuracy using SAP and RF scanning systems.
- Identified process improvements to increase efficiency in order fulfillment operations.
- Trained new staff on order filling procedures and best practices in logistics.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Collaborated with team members to streamline order processing workflows.
- Maintained inventory accuracy through regular cycle counts and reconciliation.
- Managed returns and exchanges, ensuring customer satisfaction and timely resolution.
Order Entry Clerk
Amazon
East Point, GA
06.2015 - 06.2017
- Processed and verified customer orders; trained new employees.
- Assisted in developing training materials to support ongoing staff development and operational excellence initiatives.
- Monitored inventory levels and coordinated restocking efforts to prevent stockouts during peak periods.
- Implemented process improvements that reduced order processing times and minimized errors in data entry.
- Trained new staff on order entry procedures and best practices to maintain workflow consistency.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Stayed current on industry trends relevant to the role, attending workshops or conferences when necessary to grow skills further.
Assistant Accounting Clerk
Accounting Department Inc.
Norcross, GA
07.2009 - 11.2013
- Supported budgeting, invoicing, reconciliations, audits, and financial documentation.
- Assisted with tracking project scope, schedule, and budget information.
- Processed invoices and expense reports, ensuring accuracy and timely payment.
- Maintained general ledger entries, reconciling discrepancies as needed.
- Assisted in preparation of financial statements for internal audits.
- Supported month-end closing activities by compiling necessary documentation.
- Collaborated with team members to streamline accounting procedures and enhance efficiency.
- Trained new staff on accounting software and departmental protocols.
- Led initiatives to improve data entry processes, reducing errors significantly.
Education
Master of Business Administration (MBA) - Healthcare Management
Colorado Technical University
01.2015
Bachelor of Arts - Mass Communications
University of West Georgia
01.2012
Skills
- Project Planning & Execution Support
- Integrated Schedule Tracking
- Risk & Issue Identification and Mitigation
- Stakeholder & Applicant Management
- Documentation & Compliance Management
- Cost Review & Budget Support
- Quality Assurance / Quality Control (QA/QC)
- Status Reporting & Leadership Briefings
- Cross-Functional Coordination
- Microsoft Word, Excel, PowerPoint
- FEMA Grants Manager System
- Project tracking
- Strategic planning
- Relationship building
- Schedule management
- Client relations
- Customer relations
- Stakeholder communications
- Staff management
- Processes and procedures
Timeline
Project Manager Specialist
FEMA
03.2024 - Current
Program Delivery Manager Specialist(Reservist)FEMA
DR-4683 CA – Chico, California
02.2023 - Current
Program Delivery Manager Specialist (Reservist)
DR-4699 CA – Chico / Napa Valley Region
02.2023 - Current
Program Delivery Manager Specialist (Reservist)
DR-4606 LA – Baton Rouge, Louisiana
08.2021 - Current
Program Delivery Manager Specialist (Reservist)
DR-4590 LA – Baton Rouge, Louisiana
04.2021 - 08.2022
Program Delivery Manager Specialist (Reservist)
DR-4339 PR – Vega Baja, Puerto Rico
10.2019 - Current
Program Delivery Manager Specialist (Reservist)
DR-4339 PR – Vega Baja, Puerto Rico
03.2019 - Current
Program Delivery Manager Specialist (Reservist)
Federal Emergency Management Agency (FEMA)
01.2019 - Current
Individual Assistance Specialist (Reservist)
Federal Emergency Management Agency
09.2018 - 02.2019
Order Filler
Hollingsworth Logistics
09.2016 - 12.2017
Order Entry Clerk
Amazon
06.2015 - 06.2017
Assistant Accounting Clerk
Accounting Department Inc.
07.2009 - 11.2013
Bachelor of Arts - Mass Communications
University of West Georgia
Master of Business Administration (MBA) - Healthcare Management
Colorado Technical University