Craig A. Perry
Hampton
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Lead
Virtucom, LLC
Atlanta
01.2018 - Current
- Led team in implementing operational strategies and improving workflow efficiency.
- Led team by providing guidance and support, ensuring timely completion of tasks to maintain high-quality standards.
- Mentored team members, promoting skill development and collaboration.
- Resolved conflicts within the team, fostering a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Coordinated training sessions for new employees on company policies and procedures.
- Trained new staff in relevant processes and procedures.
- Conducted training sessions for end-users on software functionalities and best practices to enhance user proficiency.
- Communicate technical information to both technical and non-technical personnel.
- Collaborated with stakeholders to gather user requirements for software enhancements, ensuring alignment with user needs.
- Provided technical support during software upgrades and migrations.
- Collaborated with IT teams to troubleshoot application issues effectively.
- Troubleshoot and resolve desktop issues including desktop/laptop hardware and software.
- Performed troubleshooting of application issues to identify root causes and resolution paths.
- Analyzed user feedback to identify areas for application improvement.
- Conducted user acceptance testing and system validation.
- Documented application processes and user guides for reference.
- Conducted regular system checks to ensure optimal performance and reliability.
- Identified, analyzed, and repaired product failures, ordered and replaced parts.
- Assist with deployment of desktops/laptops, peripheral equipment, and software.
- Enhanced understanding of IP networking through hands-on experience and training.
- Improved troubleshooting skills for audiovisual systems by practicing on various equipment.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Lead Installation Technician
Unified AV Systems
Atlanta
01.2014 - 01.2018
- Installed AV equipment following documentation and standards, contributing to seamless system integration.
- Set up and loaded code into control systems (Crestron, AMX, Extron, etc.), facilitating reliable system performance.
- Perform DSP changes and load control code as necessary.
- Perform and document System commissioning.
- Assembled and tested equipment racks according to rack build schedule, ensuring compliance with specifications.
- Improved AV system troubleshooting skills by resolving technical issues.
- Developed understanding of IP networking concepts through hands-on experience.
- Video Wall setup and configuration.
- Terminate Fiber.
PC Technician
The Peak Organization
Atlanta
01.2015 - 12.2015
- Upgraded, troubleshot, and resolved Windows operating system issues, ensuring reliable functionality for users.
- Supported company-wide IT infrastructure projects, including PC refreshes, imaging, and hardware rollouts, facilitating seamless deployment.
- Upgraded computer memory to enhance processing speed.
- Migrated data to new computer systems, improving system performance and user experience.
- Assisted with the installation of software.
Project Construction Services Engineer
Professional Service Industries
Atlanta
01.2003 - 12.2013
- Oversaw construction inspection and materials testing operations, ensuring compliance with project specifications.
- Verified accuracy of inspection and testing reports to uphold quality standards.
- Provided engineering technical support of construction services operations.
- Quantified plans and analyzed subcontractor’s proposals.
- Facilitated communication among Project Managers, Subcontractors, Suppliers, and field personnel to streamline project coordination.
Project Inspector/Outside Plant Engineer II
Vermont Telephone Co.
Springfield
01.2001 - 12.2003
- Executed outside plant staking, locating, inspecting, and field checking to ensure adherence to quality standards and enhance customer satisfaction.
- Designed schematics, maps, and detail for project construction and repair, by reviewing specifications outlined by management, customers, and engineering practices.
- Prepared and designed schematics, maps, construction permits, and easements based on project requirements.
- Developed project estimates and engineering plans for CADTEL program to support project execution.
- Compiled activity reports detailing costs and project completions by Engineering and Construction crew to provide transparency and accountability.
- Collaborated with the Network Engineering Manager to analyze the data and calculate the total costs of completed projects.
Facility Engineer/Site Surveyor
KMC Telecom Holdings, Inc.
Atlanta
01.2000 - 12.2001
- Conducted site surveys with collocation providers to assess vendor capabilities for space, power, environmental support, equipment maintenance, and carrier access.
- Supervised site preparation and inventory management, transferring collocation space to equipment installation team.
- Collaborated with customers, partners, and suppliers to clarify project requirements and align expectations.
- Frequently interacted with Engineering, Technicians, and Management.
- Evaluated bid documentation from contractors.
Level 3 Communications/ Project Engineer
Fluor Global Systems
Denver
05.1999 - 05.2000
- Provided required technical expertise for the engineering, design and implementation of network elements for SONET OC-48 network.
- Designed outside plant telecommunication projects involving Hi-Cap Facilities (T-1 & HDSL), ISDN, and 57kb circuits.
- Inspected burial plant and fiber optic splicing to ensure compliance by Level 3 communications.
- Developed Methods of Procedure to enhance construction safety compliance.
- Prepared and submitted permits and make-readies to City Engineers, facilitating project approvals.
- Managed inventory of fiber and telecommunication equipment, ensuring availability for project needs.
- Compiled documentation packages for fiber splice tests at Level 3.
BellSouth Project/Associate Outside Plant Engineer I
Fluor Global Systems
Atlanta
10.1998 - 05.1999
- Designed all areas of outside plant, including aerial, underground, conduit, and support systems for copper and fiber cable.
- Designed additions, modifications, and rearrangements in the outside plant feeder and distribution network to facilitate customer service delivery.
- Coordinated with utilities, carriers, and government agencies to ensure timely project completion and compliance.
- Oversaw new residential and commercial growth initiatives in McDonough and Hampton areas to enhance service expansion.
- Designed multiple work orders concurrently to meet tight deadlines and support project delivery.
- Prepared field notes for aerial, buried, and underground construction.
Education
Associate of Science - Network Systems Administration
ITT Technical Institute
Atlanta, Georgia06.2015
M.B.A - Project Management
Keller Graduate School of Management
Atlanta, Georgia12.2006
Bachelor of Science - Electronics Engineering
DeVry Institute of Technology
Atlanta, Georgia10.1998
Skills
- Technical support leadership
- Networking
- Router Configuration
- Cisco Router
- LAN/WAN
- TCP/IP
- OSI
- FTP
- SMTP
- Telnet Protocols
- Cabling troubleshooting
- Install
- Configure
- Troubleshoot
- Repair
- Testing
- Installation
- Desktop support
- Application deployment
- AV configuration
- MS SQL Server
- Red Hat Linux
- Windows 7
- Windows 81
- Office 2010
- MS Project
- MS Word
- MS Excel
- MS PowerPoint
- GUI Applications
- Cisco
- Patch
- Fiber
- Twisted
- Crossover
- Software Experience
- Technical communication
- Technical communication
Certification
• 07/01/25, CompTIA A+ Certified
• 05/01/25, CompTIA Network+ Certified
• National Technical Honor Society
• Certified Technology Specialist (CTS)
• 05/01/25, CompTIA Network+ Certified
• National Technical Honor Society
• Certified Technology Specialist (CTS)
Timeline
Team Lead
Virtucom, LLC
01.2018 - Current
PC Technician
The Peak Organization
01.2015 - 12.2015
Lead Installation Technician
Unified AV Systems
01.2014 - 01.2018
Project Construction Services Engineer
Professional Service Industries
01.2003 - 12.2013
Project Inspector/Outside Plant Engineer II
Vermont Telephone Co.
01.2001 - 12.2003
Facility Engineer/Site Surveyor
KMC Telecom Holdings, Inc.
01.2000 - 12.2001
Level 3 Communications/ Project Engineer
Fluor Global Systems
05.1999 - 05.2000
BellSouth Project/Associate Outside Plant Engineer I
Fluor Global Systems
10.1998 - 05.1999
Associate of Science - Network Systems Administration
ITT Technical Institute
M.B.A - Project Management
Keller Graduate School of Management
Bachelor of Science - Electronics Engineering
DeVry Institute of Technology