Creig Silimon
Marietta
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
11.2019 - Current
- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Shift Lead
Walgreens
02.2023 - 11.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
McDonald's
09.2018 - 08.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Planned and developed new operation processes to innovate and stay competitive.
- Developed pricing schedules, costing for materials and compliance statements.
- Determined budgets, production goals and rates based on company policies and requirements.
- Upheld company standards and compliance requirements for operations.
Sales Associate
Polo Ralph Lauren
02.2022 - 11.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Trained new team members in cash register operation, stock procedures and customer services.
Tour Guide Specialist/Barback
Schnebly Redland’s Winery
02.2021 - 08.2021
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
- Educated and shared natural, geological and cultural history through story-telling.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Described tour points of interest to group members, responding to questions and inquiries.
- Created tour programs with focus on providing positive guest experiences.
- Selected travel routes and sites based on knowledge of specific areas.
- Planned itineraries in accordance with weather forecasts and length of each tour.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Installed and arranged artifacts for exhibition to prepare for tours.
- Distributed brochures and showed audiovisual presentations at tour sites.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Facilitated tours to groups of up to 50.
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Showed audiovisual presentations and explained establishment processes and operations at tour sites.
- Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
Cashier
Publix
05.2019 - 10.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
Education
Bachelor Of Criminal Justice - Criminal Justice
Arizona State University
High School Diploma -
South Dade Senior High School
06.2021
Skills
- Operations Management
- Supply Ordering
- Staff Training and Onboarding
- Safety Compliance
- Hiring and Training
- Strong customer service skills developed through years of experience in the food and beverage industry
- Excellent communication skills, both verbal and written, used effectively in interactions with customers and team members
- Mentoring and Coaching
- Cash Handling
- Delegating Work
- Inventory Controls
- Team Building
- Proven leadership abilities as a Certified Shift Manager, with a track record of motivating teams and maintaining high levels of productivity
- Detail-oriented, ensuring high standards of cleanliness and organization in fast-paced work environments
- Certified in ServSafe, demonstrating a commitment to safe food handling practices
- Reliable and punctual, as evidenced by my perfect attendance record
- Handling Customer Complaints
- Workplace safety
- Employee training
- Cash handling
- Cash handling expertise
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Policy enforcement
- Strategic planning
- Negotiation
- Labor and food cost control
- Team leadership
- Problem-solving
- Team supervision
Accomplishments
- Promoted from Crew to Certified Shift Manager ,in less than 3-months.
Certification
- Certified Shirt Manager, Mcdonalds - 2023
- ServSafe Certified
Education
other,true,other
Timeline
Shift Lead
Walgreens
02.2023 - 11.2024
Sales Associate
Polo Ralph Lauren
02.2022 - 11.2022
Tour Guide Specialist/Barback
Schnebly Redland’s Winery
02.2021 - 08.2021
Shift Supervisor
Starbucks
11.2019 - Current
Cashier
Publix
05.2019 - 10.2020
Shift Manager
McDonald's
09.2018 - 08.2023
High School Diploma -
South Dade Senior High School
Bachelor Of Criminal Justice - Criminal Justice
Arizona State University
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