Crispen Maddux Lott

• Led an Emergency Room department of "" team members, # of beds and budget of ""
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Decreased door to balloon times by collaborating and educating EMS partners on how to utilize new software, PULSARA.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas. Initiated a 'Code Wait' process to decrease arrival to triage times to less than 15 minutes. Implemented process improvements to decrease order to collects times by 30%. Lead SEPSIS improvement initiatives to increase sepsis compliance from 40% to over 70%
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Provide disciplinary actions and performance improvement plans for staff members.
• Oversee daily Patient Experience rounds leading to increase in ER Press Ganey scores.

• Led Emergency department with # direct reports, # beds and $ budget. Provide disciplinary actions and performance improvement plans for staff members. Conduct mid-year and annual evaluations.
• Lead a Super-Fast Track implementation to decrease LWBS to < 2%. Implemented SWARM process to decrease EMS offload times to less than 10 minutes. Decreased lobby wait times by 7 hours within 3 months
• Decreased operational vacancy from 78% to less than 20% in 6 months. Decreased RN vacancy from 50% to less than 10% in 1 year.
• Established partnerships with local community organizations to improve access to emergency healthcare services for underserved populations.
• Increased efficiency in triage processes by developing an innovative system to prioritize patients based on acuity levels accurately.
• Led monthly Emergency Department Throughput and physicians’ meetings
• Developed analytics to assist with monitoring throughputs of the Emergency department and metrics such as "". Developed reporting to manage and analyze process improvements within the department.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Managed department budget effectively, optimizing the allocation of resources while maintaining high-quality care standards.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Cultivated a positive relationship with local EMS providers to ensure seamless transitions of care for patients arriving at the emergency department from pre-hospital settings.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Evaluated staff performance regularly, providing constructive feedback and opportunities for skill enhancement through ongoing training programs.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Promoted interdisciplinary collaboration across hospital departments by organizing regular meetings aimed at discussing complex cases and sharing insights on optimal management approaches for challenging clinical scenarios.
• Improved patient satisfaction scores by fostering a positive and collaborative work environment for staff members.
• Ensured compliance with regulatory requirements through diligent monitoring of policies, procedures, and documentation practices.

• Lead a front-end process change to decrease door-to-triage median of less than 5 minutes.
• Lead Sepsis initiative to decrease Mortality, received first place quality award from WellStar 2018
• 60% increase in compliance
• Increased EMS partnership to increase volume by 20% over a 4-month period
• Reduced agency staffing by 93% in 1 year
• Decreased turnover from 35% to less than 5% in 1 year
• Decreased RN vacancy from 50% to less than 10% in 1 year.
• Helped lead decertification from the union
• Daily monitored productivity and adjust accordingly
• Organized and lead monthly Emergency Department Stakeholder and ED physicians’ meetings
• Developed an emergency preparedness plan and coordinated training to all staff members
• Balanced staffing and organize new nurse orientation schedules
• Reviewed all HARMS and implement change to reduce the possibility of harm to the patient
• Generated monthly reports to monitor process improvements
• Provided disciplinary action and performance improvement plans for staff members
• Coordinated a remodel of the emergency room lobby and fast track area
• Provided monthly guidance to leadership in the department to driving change
• Conducted mid-year and annual evaluations
• Prepared and monitor the fiscal year budgets
• Constructed A3’s for implementation of change
• Implemented annual trust action plans

Worked bedside full time for 1 year while also completing manager/director responsibilities

• Assigned patients to appropriate treatment area based upon observations, vital signs and brief history.
• Managed budgets effectively, consistently meeting financial targets while maintaining high standards of care delivery.
• Mentored and coached nursing staff, fostering professional growth and development within the team.
• Championed evidence-based practice adoption within the emergency department, ensuring consistent adherence to best practices across all levels of staff.
• Reduced patient wait times through effective staff scheduling and resource management.
• Evaluated clinical performance of emergency department personnel, providing constructive feedback to enhance skillsets.
• Led efforts to achieve accreditation compliance, successfully meeting all regulatory requirements during routine audits.
• Spearheaded quality improvement initiatives aimed at reducing medical errors and enhancing overall patient safety measures.
• Improved patient satisfaction scores by developing customer service training programs for the entire emergency department team.
• Facilitated continuous education opportunities for staff members to stay updated on latest industry trends, technologies, and best practices in emergency medicine.
• Enhanced patient care by implementing efficient processes and streamlined workflows in the emergency department.
• Served as a role model, demonstrating strong leadership skills, professionalism, and dedication to providing high-quality emergency care services.
• Established strong relationships with community partners, promoting collaboration between local healthcare organizations.
• Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care coordination.
• Streamlined communication channels between departments, enabling seamless information sharing among healthcare providers involved in patient care situations.
• Oversaw recruitment efforts for new hires into the department, selecting highly qualified candidates that contributed positively to team dynamics.
• Conducted regular meetings with key stakeholders such as hospital administrators and medical directors to discuss departmental performance and areas for improvement.
• Delivered patient care through assessment to facilitate optimum patient care.
• Developed comprehensive safety protocols, ensuring a safe and secure environment for both patients and staff.
• Created an open-door policy that encouraged transparent communication between employees at all levels within the Emergency Department.
• Maximized use of resources by continuously assessing staffing needs and reallocating positions as necessary.
• Supervised RNs, PCAs and non-licensed nursing personnel.
• Implemented data-driven strategies to identify areas for improvement in emergency department operations.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Spearheaded and implemented new projects to expand scope of engagement.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

• Assisted in developing a rapid stroke program with TPA administered in less than 30 minutes greater than 50% of the time
• Assisted with Chest Pain accreditation
• Helped with implementation of a new process in the Emergency Department that successfully reduced over 100 minutes off the discharge time for patients and subsequently 100 minutes off admit time
• Door to provider decreased from 90 minutes down to 20 minutes
• Audited all critical care charts and provided education and guidance to staff
• Organized and implemented process changes to receive patients in a timely manner
• Audited all potential Sepsis charts and provided education as needed
• Assisted with scheduling and adjustments for the best of the department
• Trained new nurses to the Emergency Department and monitored progress
• Initiated improvement methods to decrease HAUTI and CAUTI’s
• Trained and monitored staff to safely moderately sedate in the emergency department
• Audited restraint seclusion charts and provided feedback and needed education
• Reviewed all 48 hr
• Returns for possible improvements in care
• Generated monthly reports to monitor compliance with CMS guidelines and Joint Commission requirements
• Member of the Diabetes, Moderate Sedation, ACS, Stroke, Sepsis and HARMS committees
• Review policies and provide recommendations for changes to comply with CMS guidelines and Joint Commission requirements
• Assigned projects and guided front-line staff to help improve in day-to-day patient care activities in the emergency department
• Developed new DKA orders sets and flow sheets to be uniform across the facility
• Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
• Developed and implemented training programs to enhance staff skills and productivity.
• Improved department efficiency by streamlining processes and implementing new organizational systems.
• Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
• Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
• Enhanced employee morale through recognition programs and team-building activities designed to foster camaraderie within the department.
• Organized and maintained department records for easy access and regulatory compliance.
• Managed vendor relationships, negotiating contracts for optimal cost savings without compromising quality or service levels.
• Provided administrative support to senior leadership as needed, including calendar management, travel arrangements, and document preparation.
• Served as a liaison between the department and other internal teams, fostering strong working relationships.
• Supported the implementation of new software tools and technologies within the department to boost productivity levels among staff members.
• Assisted in recruiting efforts, contributing to the successful onboarding of new team members.
• Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
• Implemented performance tracking tools, enabling informed decision-making and proactive problem-solving within the department.
• Created detailed project plans to guide department initiatives from inception to completion.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Completed bi-weekly payroll for [Number] employees.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Conducted thorough research on industry trends, providing valuable insights that informed strategic planning efforts.

• Organized and submitted quotes, monthly draws and change orders
• Processed invoices
• Monitored budget and adjusted when needed
• Completed pay roll responsibilities
• Submitted monthly draws
• Assisted with sales and community outreach
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
• Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
• Increased company profits through performance optimization strategies and efficiency improvements.

• Assisted staff nurses with everyday care of patients to optimize flow and adherence to protocol
• Reviewed charting to assist nurses with improvement in care and communication of care provided
• Lead performance improvement projects to help improve patient care and patient flow through the Emergency Room
• Assisted with training of all new multi-care technicians
• Communicated with staff physicians to assist with positive patient outcomes
• Monitored complaints and assist administrators if additional education is needed by staff
• Accessed and triaged patients that present by EMS and provide room assignments based on acuity
• Monitored patients waiting for room assignments for deterioration in condition
• Reported positive blood culture results and ensure patients receive appropriate treatment
• Precepted new nurses to the emergency room
• Provided optimal care to emergency patients to ensure positive outcomes

• Assessed and treated work-related injuries and personal medical problems
• Managed work-related cases to assist with proper referrals and prompt treatments
• Assisted safety specialist with isolating safety related issues and providing resolutions
• Consulted with an ergonomist to assist team members with better ways to complete required task
• Assisted with proper completion of FMLA paperwork and approvals
• Organized and coordinated the Hearing Conservation Program and the Respiratory Fit Program for thousands of employees
• Completed breath alcohol screenings, random, reasonable suspicion, and post-accident urine drug screens daily
• Provided over-the-counter medications appropriate for complaint
• Organized quarterly health-fairs to inspire healthier living and provide resources for employees with specific medical conditions
• Established guidelines and healthier eating options for the 2014 weight loss competition
• Provided monthly reports to administrators regarding work-related and personal medical visits
• Trained all new staff to KIA medical clinic
• Administered annual influenza vaccinations and monthly testosterone and vitamin B12 injections

• Coordinated, supervised, and rendered individual plan of care to neonates, pediatrics, adult, and geriatric patients according to the medical plan of care
• Completed nursing care according to protocols to ensure prompt treatment and evaluation
• Accessed and provided appropriate triage levels according to the 5-level triage system
• Worked as a float nurse in the emergency room to insure optimal patient flow
• Delegated work assignments to employees according to their level of training
• Stabilization, treatment, and transfer of multiple levels of trauma patients
• Stabilized and coordinated transfers of critically ill patients to appropriate facilities
• Accessed, treated, and coordinated transfer of psychiatric patients to appropriate facility
• Stabilized fractures, assisted with sutures, assisted with incision and drainage procedures and applied dressings according to severity of wounds
• Completed monthly performance improvement projects
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Streamlined ER processes to reduce wait times, providing efficient and timely care for patients in critical conditions.
• Promoted a culture of continuous improvement by regularly reviewing performance metrics and identifying areas for potential enhancement.
• Provided compassionate care to patients during traumatic events, utilizing active listening skills and offering emotional support when needed.
• Implemented a streamlined triage system, allowing for quicker assessment and prioritization of incoming patients based on their needs.
• Championed initiatives focused around enhancing mental health support services available to ER nursing personnel experiencing high levels of occupational stress/burnout symptoms.
• Managed ER resources effectively, ensuring adequate staffing levels and proper distribution of medical supplies during peak hours.
• Coordinated staff training sessions on new technology and procedures, ensuring all team members were up-to-date on best practices in emergency medicine.
• Spearheaded initiatives aimed at reducing hospital-acquired infections through rigorous adherence to infection control protocols within the ER setting.
• Established a professional development program for ER nurses, offering ongoing educational opportunities and encouraging career advancement within the field.
• Enhanced patient care by developing and implementing evidence-based nursing protocols for emergency room procedures.
• Conducted thorough quality assurance audits on patient charts, ensuring accurate documentation that adhered to regulatory standards and facilitated optimal reimbursement rates.
• Developed strategies for managing overcrowding in the emergency department, improving overall patient satisfaction scores.
• Collaborated with interdisciplinary teams to optimize patient outcomes while maintaining high standards of safety and quality.
• Contributed towards creating an inclusive work environment that valued diversity among staff members by facilitating open dialogues concerning cultural competency issues/challenges faced within healthcare settings.
• Mentored junior nurses, fostering professional growth and promoting a strong team environment within the emergency department.
• Strengthened patient relationships through the implementation of bedside shift reports, improving communication and trust between healthcare providers and individuals receiving care.
• Reduced patient transfer delays by establishing effective communication channels between the emergency department and other hospital units.
• Assisted physicians in providing accurate diagnoses during high-pressure scenarios using expert clinical knowledge combined with exceptional problem-solving abilities.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Educated family members and caregivers on patient care instructions.
• Delivered important IV and venous medications to control symptoms and provide effective treatments.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Monitored patient reactions after administering medications and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

• Evaluated effectiveness of treatment and revised as indicated
• Monitored and ensured prompt implementation of physician orders
• Proactively worked with house supervisor to assure optimal patient flow
• Accessed and provided appropriate triage level to patients
• Advised and consulted with specified personnel concerning necessary precautions to be taken to prevent possible contamination and infection
• Performed industrial drug screening for local businesses
• Delegated work assignments to employees according to their level of training
• Treated multiple levels of trauma including burns, stabbings, shootings, head injuries and amputations
• Stabilized and coordinated transfers of critically ill patients to appropriate facilities
• Assisted with employee scheduling
• Performed monthly chart reviews
• Assisted with improvement of policies and procedures to improve efficiency and productivity

• Inventoried and ordered medical supplies and materials
• Maintained medical records
• Transcribed physician orders and ordered appropriate tests
• Prepared consent forms for surgeries and outpatient procedures
• Assisted nurses with wound care of post-surgical patients
• Glucose monitoring and phlebotomy
• Assisted nurses with non-clinical tasks to help optimize their time spent on direct patient care activities.
• Ensured accurate patient information by meticulously updating electronic health records and verifying insurance coverage.
• Facilitated smooth patient transfers by coordinating with nursing staff, physicians, and other departments.
• Coordinated transportation services for patients requiring off-site consultations or treatments, ensuring timely arrivals at appointments.
• Streamlined unit operations through efficient management of medical records and documentation.
• Provided compassionate assistance to family members during difficult situations such as end-of-life decisions or hospitalizations.
• Supported administrative tasks such as filing, data entry, and document preparation to ensure smooth unit operations.
• Improved communication between healthcare professionals by acting as a liaison between patients, families, and medical staff.
• Increased efficiency in scheduling appointments by implementing an organized system for tracking availability of healthcare providers.
• Participated in continuous training and professional development workshops to stay current on industry best practices and emerging technologies in healthcare administration.
• Maintained a clean and welcoming reception area to create a positive environment for patients and visitors.
• Reduced wait times for patients by efficiently managing appointment schedules and prioritizing urgent cases.
• Managed telephone communications effectively, triaging calls appropriately based on urgency or routing them to the correct department.
• Contributed to patient safety by verifying identification details before releasing confidential medical information.
• Assisted in maintaining adequate inventory levels of office supplies through regular monitoring and timely reordering.
• Supported the unit''s financial operations by accurately processing patient payments, managing billing inquiries, and reconciling daily transactions.
• Collaborated with interdisciplinary team members to address concerns or facilitate special requests from patients or their families.
• Enhanced patient satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Expedited the admission process for incoming patients by gathering necessary paperwork and entering relevant information into the system quickly.
• Adhered to all HIPAA regulations regarding patient privacy while handling sensitive documents or discussing personal information.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.

• Operated computer help desk assisting users with problems and solutions
• Organized and lead web conferences
• Trained and mentored Level I, II and III technicians
• Assisted customers to prepare online presentation plans and materials
• Diagnosed application errors and network connectivity problems
• Assisted other Level IV Technicians to provide monthly reports of common problems and resolutions
• Streamlined documentation processes by maintaining accurate records of compounded sterile products.
• Assisted in the development and implementation of new policies and procedures to enhance overall pharmacy operations.
• Performed regular audits on pharmacy inventory levels to prevent stock shortages or wastage.
• Reduced medication errors through diligent attention to detail when mixing IV solutions.
• Assisted pharmacists in ensuring medication availability, ordering supplies as needed.
• Safeguarded patient information privacy following HIPAA regulations in all communications regarding prescribed treatments.
• Collaborated with healthcare team members to provide optimal patient care during IV administration.
• Supported cost containment efforts by efficiently utilizing available resources during the preparation process without compromising product quality or safety.
• Contributed to positive patient outcomes by effectively communicating with nurses regarding IV medication administration schedules.
• Enhanced workflow efficiency by maintaining a clean and organized work area.
• Participated in continuous quality improvement initiatives related to sterile compounding practices and procedures.
• Ensured proper storage of IV medications, adhering to temperature and light exposure guidelines.
• Increased staff knowledge by conducting training sessions on proper IV compounding techniques and procedures.
• Prioritized urgent requests for IV medications, ensuring timely delivery to patients in critical condition.
• Upheld strict aseptic technique while compounding sterile preparations for infusion therapy.
• Completed routine inspections of laminar flow hoods and other equipment used in the preparation of sterile compounds, ensuring consistent functionality and cleanliness standards were met.
• Expedited order processing time by proficiently using pharmacy software systems for prescription entry and label generation.
• Improved patient safety by accurately preparing and labeling IV medications.
• Maintained compliance with USP 797 guidelines for the safe handling of hazardous drugs, reducing potential risks associated with exposure.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Resolved third-party billing, computer system and customer service issues.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Managed opening and closing duties for pharmacy.