Crista Mejia
Ringgold
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Team Lead
Covenant Logistics
Chattanooga, TN
10.2018 - Current
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Spa Manager
Spa at the Barn
Ringgold, GA
09.2016 - 09.2018
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Led spa tours for new members to familiarize guests with services provided.
Customer Service Team Lead
Nametagcountry
09.2012 - 01.2014
- Answered over 60+ calls a day from customers and assisted them with needs
- Assisted customers through online ordering and creating accounts through calls and online chats
- Audited customer orders to ensure world class customer service
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
Education
High School Diploma -
Ooltewah High School
Massage Therapy
Chattanooga Massage Institute
Hixson06.2017
Skills
- Professional Skills:
- Strong written and verbal communication skills
- Ability to multitask and perform well under pressure
- Goal oriented individual with great organizational skills and attention to detail
- Proficient in
- Microsoft Office Applications including PowerPoint, Excel, and Word
- Excellent computer and data entry skills
- Bilingual
Timeline
Operations Team Lead
Covenant Logistics
10.2018 - Current
Spa Manager
Spa at the Barn
09.2016 - 09.2018
Customer Service Team Lead
Nametagcountry
09.2012 - 01.2014
High School Diploma -
Ooltewah High School
Massage Therapy
Chattanooga Massage Institute
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