Cristina Santiago
Hawkinsville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Yelp!
06.2022 - 08.2022
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Service Representative
Fresh Beginnings Inc.
09.2011 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05-2003
Skills
- Complaint resolution
- Product Knowledge
- Scheduling
- Inbound and Outbound Calling
- Problem-solving abilities
- Office equipment proficiency
- Data entry
I enjoy meditation, yoga and spending time with my family.
While I enjoyed my time at Yelp!, unfortunately I had to leave due to a family/personal issue that was unforeseen. I wish I could have stayed longer as I really enjoyed the role.
Timeline
Inside Sales Representative
Yelp!
06.2022 - 08.2022
Customer Service Representative
Fresh Beginnings Inc.
09.2011 - 05.2018
High School Diploma -
Valdosta High School
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