Christopher Rivers
Suwanee,Georgia
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial/sales analysis. Customer oriented with the goal of trying to make each interaction more efficient. While also being a technology-inclined professional that possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesperson and Product Specialist
Northern Tool + Equipment
08.2016 - Current
- Northern Tool + Equipment
- Proficiently selling wide range of products to customers, place various orders, and suggest products that are going to provide value to help customer complete any task easily.
- Maintain well-versed knowledge on constantly changing products and warranties sold at Northern Tool.
- Organization of freight while tracking items digitally/physically within warehouse.
- Managed over 30 calls per day regarding sales.
- Worked to build relationships with customers and built potential for additional sales
- Increased sales and customer satisfaction through personalized servicing
- Logged reports, expenses, receipts, and sales in company database
Digital Entrepeneurship
Self
01.2015 - Current
- Selling numerous different products for extra income and insight on how to become sole entrepreneur.
- Using data analysis to follow trends in popular products leading to increase in sales.
- Currently sold over $25,000 worth of products.
- Taught valuable experience in how to manage finances, maintain positive profit margins, track expenses and revenue, and solve problems.
- Use of Microsoft Excel to track budgets and account information.
- Established strong customer base
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Google
08.2022
- Digital Marketing and E-Commerce Certification (, ):
- Graduate of Google’s Foundation of Digital Marketing and E-Commerce Coursera
- Provided great insight on the marketing end of how businesses attract and retain customers over time.
- Implementation of this data into personal business.
- SEO, SEM, and SERPs understanding and utilization.
Education
Bachelor of Business Administration - Finance
University of North Georgia
Dahlonega, GA06.2021
Skills
- Training Material Development
- Database Management
- Hardware Repair
- Market Analysis
- MS Excel
- AS400
- Budget Development
- Project Management
Certification
- Certified Google Digital Marketing and E-Commerce
Timeline
Google
08.2022
Salesperson and Product Specialist
Northern Tool + Equipment
08.2016 - Current
Digital Entrepeneurship
Self
01.2015 - Current
Bachelor of Business Administration - Finance
University of North Georgia
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