Crystal China

• Explained VBA rating decisions and provided explanations using extensive knowledge of VA benefits within the system of record.
• Explained claims and appeals in accordance with an type of claim or appeal being submitted.
• Communicated and developed positive relationships professionally with Veterans and their families using VA terminology.
• Recognized and analyzed problems for short-term and long term circumstances.
• Assisted with providing information from typed or dictation and confirmed accuracy and correct formatting of documents and files.
• Answered telephone calls promptly to avoid on-hold wait times.

(20 Hours Per Week)

• Processed employee expense reports quickly to prevent delays in payouts.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Performed budget analysis to control expenditures and predict future budget needs.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Used measurements, analysis and process alternatives to arrive at best practices.
• Implemented business initiatives to optimize day-to-day operations, resulting in 50% increase in productivity.

(20 Hours Per Week)

• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
• Maintained organized office and case-specific paper and digital files with extreme discretion for easy tracking and retrieval.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.

(40 Hours Per Week)

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Maximized cost savings by assessing subcontractor bids before completing contract agreements.
• Reviewed contractor invoices, approving payments on acceptable work.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Improved operations and boosted profits by streamlining procedures, controlling waste and bringing in new clients.
• Monitored customer industry trends to determine best approaches and solutions.

(40 hours Per Week)

• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Resolved problems, improved operations and provided exceptional service.