Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Doyle

Valdosta

Summary

Customer Service Specialist with 5+ years of experience in call centers, retail, and hospitality. Skilled at resolving customer concerns, handling high-volume inquiries, and delivering positive experiences both in-person and remotely. Recognized for adaptability, strong communication, and professionalism in fast-paced environments.

Overview

2023
2023
years of professional experience

Work History

Insurance Representative

Alorica
Valdosta, GA
2025 - 2026
  • Assisted clients with policy inquiries, providing accurate information and timely support.
  • Processed claims efficiently, ensuring adherence to company guidelines and procedures.
  • Managed customer accounts, updating records and maintaining data integrity in systems.
  • Educated clients on coverage options, enhancing understanding of insurance products offered.

Deposit Specialist

Concentrix
Valdosta, GA
2024 - 2025
  • Handle 50+ inbound calls daily, assisting customers with banking products.
  • Resolve issues via phone and chat with consistently high satisfaction scores.

Team Member

Rebel Gas Station
Pompano Beach, FL
2024 - 2025
  • Operated fuel dispensers and maintained safe working environment.
  • Assisted customers with transactions and inquiries to enhance service experience.
  • Maintained cleanliness and organization of store and fueling areas.
  • Monitored inventory levels and restocked shelves as needed for efficiency.

Package Handler

FedEx Ground
Pompano Beach, FL
01.2023 - 01.2023
  • Supported shipping operations by loading/unloading packages under strict deadlines.

Store Associate

RaceTrac Petroleum
Pompano Beach, FL
01.2020 - 01.2022
  • Delivered friendly customer service in a high-volume convenience store.
  • Prepared food orders and ensured store cleanliness.

Usher/Ticket Taker

Cinemark
Boca Raton, FL
01.2019 - 01.2020
  • Assisted guests with seating and customer inquiries.
  • Maintained theater cleanliness and supported event flow.

Sales Associate

Payless ShoeSource
Brandon, FL
01.2018 - 01.2019
  • Provided personalized service and resolved register issues.
  • Consistently met and exceeded daily sales goals.

Sales Associate

JCPenney
Brandon, FL
01.2018 - 01.2018
  • Assisted customers with purchases, returns, and rewards program sign-ups.
  • Replenished merchandise and supported online order pickups.

Education

Associate’s Degree - Social Work

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer Support (Phone, Chat, In-Person)
  • Conflict Resolution & Problem Solving
  • CRM & Call Center Systems
  • Retail Sales & Cash Handling

Timeline

Package Handler

FedEx Ground
01.2023 - 01.2023

Store Associate

RaceTrac Petroleum
01.2020 - 01.2022

Usher/Ticket Taker

Cinemark
01.2019 - 01.2020

Sales Associate

Payless ShoeSource
01.2018 - 01.2019

Sales Associate

JCPenney
01.2018 - 01.2018

Insurance Representative

Alorica
2025 - 2026

Deposit Specialist

Concentrix
2024 - 2025

Team Member

Rebel Gas Station
2024 - 2025

Associate’s Degree - Social Work

Florida Atlantic University
Crystal Doyle