Crystal Kirksey
Powdersprings
Summary
Recent graduate with foundational knowledge in Accounting and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Also, I'm an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Sr PAR Collections
FRESENIUS MEDICAL CARE
05.2025 - Current
- The Senior/Team Lead
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Under limited supervision, identify and resolve complex claims and discrepancies.
- Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issue.
- Review and resolve outstanding payments from past due accounts.
- Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
- Perform administrative functions in adherence to company policies and procedures; ensuring timely and complete documentation of activities performed.
- May serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
- May mentor other staff as applicable.
- May escalate issues to supervisor for resolution, as deemed necessary.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
Sr PAR Biller
FRESENIUS MEDICAL CARE
07.2023 - 05.2025
- The Senior/ Team Lead
- Patient Account Representative – Billing provides high-level administrative support to the daily operations within the assigned function(s)
- The incumbent generates and analyzes diverse reports and work lists in the identification, research, and resolution of complex claim data errors and issues
- Provide training, guidance, and leadership to a team of 9 PARs of commercial ins. billers
- The Senior/ Team Lead
- Patient Account Representative – Billing acts as a subject matter expert (SME) and mentors other staff by providing guidance and support
- Generate and analyze reports and work lists in the identification and resolution of complex errors and issues, including but not limited to: bills, claims and payments
- May post electronic and manual cash receipts, adjustments and denials; ensuring reconciliation of all posted data
- May prepare routine reports of complex scope
- Ensure all activities in support of operations within the assigned function(s) are in compliance with company policies and procedures; supporting the development and implementation of policy and procedural changes
- Act as an SME and mentor other staff by providing guidance and support in the performance of daily operations within the assigned function(s)
- Assist with various projects as assigned by direct supervisor.
PAR Biller
FRESENIUS MEDICAL CARE
08.2019 - 07.2023
- Generate and analyze reports and work lists in identifying and resolving routine errors and issues, including but not limited to bills, claims, and payments
- May assist in the preparation of routine reports
- Assist with various projects as assigned by the direct supervisor
- Managed patient account payments and prepared and submitted claims electronically to insurance companies and other third-party payers
- Performed insurance verification, pre-certification, and pre-authorization
- Creating and distributing various financial reports as needed and resolving all claims promptly
- Cross-trained to fulfill duties of similar descriptions for different departments/entities.
Customer Service Representative
CHIME SOLUTIONS
10.2017 - 03.2019
- Provide detailed information for Exelon employees/contractors about their payroll, time, and attendance
- Create cases for problematic circumstances that upper management must correct
- Provide step-by-step instructions for employees using the employee self-service apps
- Coordinated and problem-solved scheduled drop-off and pick-up for customers
- Trained under upper management for leadership/ supervisor role.
Server
TGI FRIDAYS
01.2016 - 09.2017
- Ensured that patrons had an enjoyable restaurant experience
- Received food and beverage orders from patrons
- Served desired food and beverage orders to patrons promptly
- Collected cash and credit card payments for items ordered during their stay
- Demonstrated the ability to handle pressure from different levels of temperaments from patrons
- Provided excellent service with a smile to ensure patron retention
- Assisted in training new waiters, ensuring attention to detail and a comprehensive understanding of restaurant practices.
Cashier
FOOD DEPOT
10.2013 - 12.2015
- Collected cash, credit card, and check payments for items purchased at grocery stores
- Balanced cash drawer at the beginning and end of shift to ensure transaction accuracy
- Processed refunds, issued receipts, and provided change for transactions
- Promoted excellent service by greeting customers with a smile and encouraging them to visit the store again
- Demonstrated a strong ethic with assigned daily tasks
- Managed a team of 4 crew members during the night and morning shifts
- Performed daily administration of money and cleared end-of-day transactions on back-office computer.
Education
Bachelor of Science in Accounting -
University of Phoenix
Phoenix, AZ06-2025
Accounting Major -
Atlanta Technical College
Atlanta, GA01.2016
Skills
- Critical and Creative Thinking
- Financial Goal Setting
- Goal Setting and Achievement
- Overcoming Obstacles
- Problem-Solving
- Time Management
- Personal Integrity
- Written/Verbal Communication
- Electronic/ Paper Claims Processing Proficiency
- Multitasking proficiency
- HIPAA Compliance Knowledge
- ICD-10 Proficiency
- Analytical thinking abilities
- Medical office administration
- Claim Submission Procedures
- Billing and Collection Procedures
Timeline
Sr PAR Collections
FRESENIUS MEDICAL CARE
05.2025 - Current
Sr PAR Biller
FRESENIUS MEDICAL CARE
07.2023 - 05.2025
PAR Biller
FRESENIUS MEDICAL CARE
08.2019 - 07.2023
Customer Service Representative
CHIME SOLUTIONS
10.2017 - 03.2019
Server
TGI FRIDAYS
01.2016 - 09.2017
Cashier
FOOD DEPOT
10.2013 - 12.2015
Bachelor of Science in Accounting -
University of Phoenix
Accounting Major -
Atlanta Technical College
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