Crystal La-Viscount
State Farm Auto
Marietta
13
years of professional experience
Results-driven professional with over 10 years in information technology and insurance operations. Specializes in system management, technical support, and data-driven decision-making. Contributed to FEMA disaster response missions by maintaining secure IT environments and ensuring underwriting accuracy. Strong problem-solving and communication skills enable effective multitasking in fast-paced, high-pressure settings.
Work History
Auto Claims Associate
5 Months- Evaluated auto claims for accuracy and compliance with industry standards.
- Collaborated with clients to gather necessary documentation and provide support throughout the claims process.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved client relationships.
- Posted payments to accounts and maintained records.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Analyzed complex claims to identify fraudulent activities and mitigate risk exposure.
Underwriting Service Assistant
12 Years 8 Months- Analyzed and processed auto insurance applications, renewals, and policy change requests to ensure compliance and support underwriting decisions.
- Evaluated and processed applicant and policy documentation to uphold compliance with underwriting guidelines.
- Identify potential risk issues and support risk mitigation by analyzing policy data and underwriting trends.
- Managed resolution of inquiries from underwriters, agents, and customers, ensuring prompt responses and high service standards.
- Facilitated mentorship and training for new associates on underwriting workflows, documentation requirements, and quality standards.
- Analyzed policy data and underwriting trends to proactively identify risk issues and support comprehensive risk mitigation efforts.
I.T. Specialist
1 Year 8 Months- Delivered tier 1–2 technical support to FEMA personnel and field teams, ensuring optimal network and system functionality during disaster operations.
- Facilitated setup and optimization of laptops, mobile devices, and secure communication systems to enhance operational readiness in emergency response scenarios.
- Facilitated emergency response readiness through effective deployment, configuration, and troubleshooting of technology assets.
- Executed cybersecurity and data protection strategies in compliance with DHS/FEMA standards.
- Administered access controls and maintained service documentation to enhance IT asset management through FEMA's ticketing and inventory systems.
- Facilitated remote and onsite IT assistance during activations and field deployments.
- Developed and maintained technical documentation for various IT systems and processes.
- Implemented IT solutions to enhance operational efficiency across FEMA programs.
Education
Associate of Arts - Liberal Arts and Sciences
Skills
Claims handling
Claims evaluation
Fraud detection
Payment management
Microsoft 365 proficiency
Technical support
Claims investigation
Timeline
Auto Claims Associate
State Farm Auto
03.2026 - CurrentRead More
I.T. Specialist
Federal Emergency Management Agency (FEMA)
02.2024 - 10.2025Read More
Underwriting Service Assistant
State Farm Insurance Companies
07.2013 - 03.2026Read More
Borough of Manhattan Community College
Associate of Arts from Liberal Arts and Sciences
Read More