Crystal Lucas
Cleveland
Summary
5 & half years of customer service experience along with management training in independent, franchised hotels in North Georgia. My goals are to further my knowledge in the customer service industry, and to acquire new skills in customer service management and leadership.
Sales professional prepared for my next role with solid foundation in sales apprenticeship. Capable of supporting sales processes, improving client interactions, and contributing to sales goals. Known for collaboration and adaptability in dynamic environments, showcasing strong organizational and interpersonal skills.
Overview
15
15
years of professional experience
Work History
General Manager
Chatt Street Tap Room
06.2023 - 07.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Ordered all bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations. Including up to date serving license's on all staff.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Auto & RV Sales Associate
Maxie Price RV & AUTO
03.2021 - 04.2023
- Conducted thorough walk-throughs of RV 's & vehicle units, highlighting key features and benefits to potential buyers.
- Developed rapport with customers quickly using active listening skills while addressing inquiries or concerns professionally during the sales process.
- Maximized revenue opportunities through strategic upselling of accessories, warranties, insurance, and other value-added services.
- Expedited deal closings by coordinating closely with finance and service departments, ensuring a seamless transaction process for customers.
- Streamlined sales processes by effectively utilizing dealership software for inventory management and client tracking.
- Assisted customers in determining their needs, presenting suitable RV & vehicle options based on their preferences and budget requirements.
- Strengthened brand presence within the regional RV market through networking at trade shows and industry events.
- Boosted customer satisfaction by providing personalized service and product recommendations.
- Negotiated favorable terms for both customers and dealership during price discussions, achieving mutually beneficial outcomes in most cases.
- Followed up with every customer depending on follow up needs on unsold and sold inventory.
Commercial Pest Control Technician
Cooks Pest Control
04.2018 - 03.2021
- Streamlined daily operations with efficient route planning that reduced travel time between appointments while still ensuring punctual arrival at all job sites.
- Expanded skillset through participation in industry-related workshops, seminars, and training programs to stay current with best practices for pest management techniques.
- Reduced callbacks by accurately diagnosing and effectively treating various pest problems in commercial settings.
- Contributed to the development of a positive work culture within the team by actively participating in meetings, sharing knowledge with colleagues, and supporting the achievement of common goals.
- Drove company vehicle directly to customer locations.
- Contacting customers to schedule pest control service.
- Mixed products and loading equipment into a company service vehicle.
- Administered treatments, installed preventative products and/or service bait/termite stations.
- Collected payments from customers.
- Completed home inspections and recommended solutions for pest/termite problems.
- Visited customers properties to remedy a complaint or service issue.
- Prospected for new business leads.
Customer Service Representative
Aaron's
11.2017 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Responded to customer requests for products, services, and company information.
- Utilized CRM software to track customer interactions, manage pipelines, and forecast sales results accurately.
- Furniture and electronic sales by following effective marketing strategies and innovative product displays.
- Helped organize warehouse and set up, reorganize show room.
- Cleaned furniture that was brought back to store.
- Reset and cleaned laptops that were brought back to store.
- Followed schedule for cleaning the store, restrooms and warehouse.
- Placed correct SKU's and advertisement signage to furniture and electronics.
- Made sales calls and helped with mailing campaigns.
- Kept refreshment bar area cleaned and stocked.
- Help with delivering or picking up of Furniture and electronics on a as need basis.
Housekeeping Manager
Quality Inn & Riverbend Motel & Cabins
07.2016 - 11.2017
- Trained all new housekeeping staff on daily operations between an independent and branded property.
- Trained and certified in all housekeeping management and front desk modules for two properties.
- Experience in room inventory management and scheduling staff based on our forecast.
- Supervising and coaching housekeeping staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Well-versed in all aspects of running a hotel, including inventory management, operations, guest services, forecasting and some maintenance
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
Owner & Operator
Hello Bunny Rabbitry
02.2010 - 10.2014
- Breeding, selling, customer service skills, cash handling, marketing and customer retention, money and profit management.
- Created individual bios on my website, where I would post breeds and availability.
- Held special events for Easter to have customers take pictures with the Hello Bunny Rabbits and would sell some.
- Volunteered at special education camps like Camp Jackie, where I taught the kids about Domestic and wild rabbits.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Housekeeper
Unicoi State Park and Lodge
07.2014 - 09.2014
- Cleaning guest rooms and lodge lounging areas and lodge bathrooms, stocking supplies.
- Tasked with cleaning the rooms for VIP guest. ie; President, Vice president and CEO's of the company that were coming to stay and review the property and room conditions.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
High School Diploma -
White County HS & Habersham Mountain Education HS
Demorest, GA05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Sales techniques
- Attention to detail
- Organizational systems
- Filing
Timeline
General Manager
Chatt Street Tap Room
06.2023 - 07.2025
Auto & RV Sales Associate
Maxie Price RV & AUTO
03.2021 - 04.2023
Commercial Pest Control Technician
Cooks Pest Control
04.2018 - 03.2021
Customer Service Representative
Aaron's
11.2017 - 04.2018
Housekeeping Manager
Quality Inn & Riverbend Motel & Cabins
07.2016 - 11.2017
Housekeeper
Unicoi State Park and Lodge
07.2014 - 09.2014
Owner & Operator
Hello Bunny Rabbitry
02.2010 - 10.2014
High School Diploma -
White County HS & Habersham Mountain Education HS
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