CRYSTAL MATHIS
Lawrenceville
Summary
Proven achiever and former educator, with over a decade of experience in Auto and Homeowner Insurance at State Farm Insurance and Accomplished Real Estate Agent. Expert in Insurance claims practices and regulations, coupled with real estate expertise.
Highly motivated professional, equipped to drive success in property transactions and client relations with a strong focus on team collaboration and adapting to evolving market needs. With strong skills in negotiation, utilizing data, and maintaining satisfied customers, I am confident in my abilities to contribute to organizational goals.
Overview
13
13
years of professional experience
Work History
Real Estate Professional
Keller Williams Realty
02.2019 - Current
- Guided clients through property transactions, ensuring compliance with legal regulations and industry standards.
- Liaised between buyers and sellers to provide positive experiences for both parties, including effective and timely communication and provision of resources.
- Developed strong relationships with clients by consistently providing exceptional customer service and maintaining open lines of communication within and beyond sphere of influence.
- Sold over $4 million dollars in real estate from 2020-2022, including partnering with new construction agents and land developers.
- Managed property listings, including scheduling showings, hosting open houses, and coordinating with other agents for seamless transactions.
- Developed comprehensive market analyses to identify trends, pricing strategies, and investment opportunities.
Auto/Homeowner Claims Adjuster
State Farm Insurance
12.2012 - Current
- Demonstrating expert knowledge of auto and homeowner insurance policies and coverage, allowing for accurate assessment of damages and appropriate claim payouts.
- Supporting first line management as a Team Leader by communicating Company policies and procedures to Claim personnel
- Performing as the primary advisor and resource among my peers including new-to-role training, facilitation of team meetings, and provision of consistent coaching and feedback.
- Improving overall workflow by implementing best practices in claims handling procedures, leading to quicker resolutions and increased productivity, exceeding department goals.
- Managing a consistently heavy project workload through exemplary organizational, time management and collaborative efforts.
- Initiating the handling of complex claims in order to optimize the customer experience and resolve customer concerns with empathy and professionalism
Elementary School Teacher
Clayton County Public Schools
08.2021 - 05.2022
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
Education
Bachelor of Arts - Mass Communications
Clark Atlanta University
Atlanta, GA05.2007
Skills
- Customer Focused
- Effective Written & Verbal Communication Skills
- Client-oriented
- Residential real estate- Active GA license
- Coaching & Development
- Adaptability and Flexibility
- Accomplished in commission sales
- Teamwork and collaboration
- Attention to detail
Timeline
Elementary School Teacher
Clayton County Public Schools
08.2021 - 05.2022
Real Estate Professional
Keller Williams Realty
02.2019 - Current
Auto/Homeowner Claims Adjuster
State Farm Insurance
12.2012 - Current
Bachelor of Arts - Mass Communications
Clark Atlanta University
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