Crystal Moore
Atlanta
Summary
An experience customer care service provider, carry significant experience in managing vehicle inventory and hospitality operations along with responsibilities in food services. Offering superb multitasking skills, effective communication skills, and the ability to maintain a well-organized service in multiple fields. Notable strengths include strong problem-solving capabilities, adaptability, and teamwork. Making significant impacts by improving efficiency and needs of clients and customers in previous roles.
Overview
9
9
years of professional experience
2003
2003
years of post-secondary education
Work History
Lot Coordinator/Driver
Optmax
Atlanta
07.2025 - Current
- Safely transported vehicles between airport terminals, service areas and rental lots.
- Conducted vehicle inspections for damaged cleanliness and fuel levels.
- Coordinated daily lot activities to ensure efficient vehicle organization.
- Communicated with sales and service teams regarding lot status and vehicle availability.
Chauffeur
Green Transportation Service
Atlanta
02.2022 - 05.2025
- Managed several trips while transporting clients safely to various destinations across the city.
- Experience driving a wide range of vehicles maintaining vehicle cleanliness interior and exterior
- Offered great customer service, interacting with clients of all profiles sustaining the confidentiality of all passengers
- Gang expertise in navigation
- Monitored traffic conditions and adjusted routes accordingly to avoid delays.
Q&A Anylist
Williams and Sonoma
Atlanta
03.2021 - 01.2022
- Management relationships with customers, analyzing contract to ensure accuracy and cost saving opportunities
- Monitored and evaluated customer calls, addressing escalated issues
- Mentored Junior Q&A analyst to enhance team productivity
- Provided input on new testing solutions
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeping Supervisor
Courtyard by Marriott
Columbus
03.2020 - 05.2021
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Wrote daily reports and discuss team duties with upper management
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Developed schedules to optimize staff productivity and coverage.
Food service management team
Georgia Aquarium
Atlanta
10.2016 - 02.2020
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted guest, assisting them when needed, directing customers to the proper areas such as food stations and register.
- Remained the only team member to operate and provide training for all Cafe stations front house and back of the house kitchen
- Assistant in preparing food and discarding expired items, keeping track of food inventory.
- Safe serve certified
- Operated a variety of machinery and tools safely and efficiently.
- Kept workstation sanitized and presentable for customer satisfaction
Janitor
Prichard Industries
Atlanta
06.2017 - 06.2019
- Coordinating a plan daily task for assigned groups within the arena
- Restocked essentials needed each day for all individuals
- Documented upkeep and reported maintenance
- Helped to create and maintain a new checklist system
- Assisted in training new staff on cleaning procedures and safety protocols.
Education
Columbus High School
Columbus , OHSome College (No Degree) - Business
The Ohio State University
Columbus, OHBusiness
DeVry Education Group
Atlanta, GASkills
- Strong sales capability/competencies
- Microsoft office with proficiency in Microsoft word, excel, 40 words per minute keyboard
- Accountable for meeting commitments and deadlines
- Skilled in cleaning maintenance and safety protocols
- Effective communication skills both written and verbal
- Over 10 years of customer service employment history, in customer care and retention
- Flexible problem solver
Timeline
Lot Coordinator/Driver
Optmax
07.2025 - Current
Chauffeur
Green Transportation Service
02.2022 - 05.2025
Q&A Anylist
Williams and Sonoma
03.2021 - 01.2022
Housekeeping Supervisor
Courtyard by Marriott
03.2020 - 05.2021
Janitor
Prichard Industries
06.2017 - 06.2019
Food service management team
Georgia Aquarium
10.2016 - 02.2020
Columbus High School
Some College (No Degree) - Business
The Ohio State University
Business
DeVry Education Group