Crystal Nation
Ringgold
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Team Lead
EPB
Chattanooga
05.2005 - 05.2015
- Collaborated with other departments to ensure that customers' needs were met within established timelines.
- Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
- Oversaw and supported customer representatives, face-to-face representatives, and cashiers to ensure efficient service operations.
Education
Associate of Science - Healthcare Science
South University Savannah
GA07-2025
Skills
- Patient care
- Medical terminology
- Health information management
- Customer service
Timeline
Customer Service Team Lead
EPB
05.2005 - 05.2015
Associate of Science - Healthcare Science
South University Savannah
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