Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Nation

Ringgold

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

10
10
years of professional experience

Work History

Customer Service Team Lead

EPB
Chattanooga
05.2005 - 05.2015
  • Collaborated with other departments to ensure that customers' needs were met within established timelines.
  • Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
  • Oversaw and supported customer representatives, face-to-face representatives, and cashiers to ensure efficient service operations.

Education

Associate of Science - Healthcare Science

South University Savannah
GA
07-2025

Skills

  • Patient care
  • Medical terminology
  • Health information management
  • Customer service

Timeline

Customer Service Team Lead

EPB
05.2005 - 05.2015

Associate of Science - Healthcare Science

South University Savannah
Crystal Nation