CRYSTAL OH
Suwanee
Overview
16
16
years of professional experience
Work History
Loan Servicing Specialist
First IC Bank
Atlanta
01.2025 - Current
- Processed loan payments accurately and on time
- Managed customer inquiries and provided clear loan information
- Reviewed loan documents for accuracy and compliance with regulations
- Maintained up-to-date and accurate loan records
- Monitored delinquent accounts and assisted with loan modifications, renewings and closings
- Generated reports for management on delinquent accounts, FR2644, reconcilements, etc
English Teacher and R&D Developer
Pagoda Academy and FastOne Academy
11.2020 - Current
- Conducted one-on-one classes with adult students to improve their English language skills for education and/or business purposes
- Utilized Skype for online teaching with students unable to attend in person
- Engaged students using diverse materials to enhance conversation, fluency, and grammar
- Developed learning content focused on business and everyday language
English Teacher
Chungdahm and April Institute
05.2018 - 11.2020
- Maintained classroom environments for 12-16 students using advanced technology (touch TV, tabs)
- Developed and implemented lesson plans and projects for elementary to middle school students, including test preparation (TOEFL, TOEFL Jr.)
- Taught grammar, writing (emails, persuasive writing, story writing), and presentation skills
- Assessed and graded students' participation, vocabulary, writing, and speaking projects
- Conducted entrance exams and taught classes online using Zoom features
Teller
Metro City Bank
10.2016 - 04.2018
- Processed monetary transactions, including managing client business/personal accounts, loan payments, cashing checks, issuing official checks, balancing cash box, managing night deposits, and correcting discrepancies
- Assisted in training over three tellers, ensuring they understood bank policies and teller duties
- Responded to customer inquiries regarding accounts, CDs, loan payments, and other concerns
Direct Support Professional
Hi-Hope Company
09.2015 - 10.2016
- Supported adults with mental disabilities in daily tasks and achieving goals
- Documented daily activities, goals, and general health in a learning log
- Reported to parents and upper management on clients' health and growth, and conceptualized improvement strategies
English Teacher
Englishland Academy
10.2013 - 05.2014
- Taught English to children aged 4 to 15
- Managed attendance, ensured classroom cleanliness, and prepared activities/lesson plans
Barista
SIP the Experience Cafe
02.2013 - 10.2013
- Managed espresso machine, sandwich station, and cash register
- Provided welcoming customer service and handled customer requests
Sales and Customer Service Rep
Arete
08.2009 - 07.2011
- Provided exceptional customer service and assisted customers in locating items, placing orders, and processing refunds
- Organized store items systematically to maintain order and efficiency
- Managed front desk tasks, including answering phone calls, placing orders, receiving payments, and overseeing inventory
Education
Bachelor of Art - Sociology
Georgia State University
GA05.2014
High School Diploma -
North Gwinnett High School
05.2009
Skills
- Languages : English, Korean
- Programs : Microsoft Office, Zoom & Skype
Volunteer Experience
- Salt and Light Presbyterian Church, Organized church events, retreats, activities, and Bible studies, Managed youth offerings by collecting and maintaining records, Coordinated with team members to collect and distribute items such as food, clothes, and hygiene necessities for the homeless, Accompanied elderly residents at retirement homes, Designed worship and dining areas for Revival Night
- YWAM KC, Cleaned, swept, and mopped the base premises daily, Provided support to widows and orphans through Bible studies and prayer sessions, Traveled to various villages to preach the gospel, lead praise songs, and offer prayers for thousands of villagers, 01/01/15, 07/31/15
Timeline
Loan Servicing Specialist
First IC Bank
01.2025 - Current
English Teacher and R&D Developer
Pagoda Academy and FastOne Academy
11.2020 - Current
English Teacher
Chungdahm and April Institute
05.2018 - 11.2020
Teller
Metro City Bank
10.2016 - 04.2018
Direct Support Professional
Hi-Hope Company
09.2015 - 10.2016
English Teacher
Englishland Academy
10.2013 - 05.2014
Barista
SIP the Experience Cafe
02.2013 - 10.2013
Sales and Customer Service Rep
Arete
08.2009 - 07.2011
Bachelor of Art - Sociology
Georgia State University
High School Diploma -
North Gwinnett High School