Crystal Olcott
Monroe
Summary
Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
911 EMERGENCY DISPATCHER
Walton County
02.2008 - Current
- Relayed information and messages to and from emergency sites and law enforcement agencies
- Monitored various radio frequencies, such as those used by public works departments, school security and civil defense, to stay apprised of developing situations
- Recorded details of calls, dispatches and messages
- Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files
- Questioned callers to determine locations and nature of problems to determine type of response needed
- Determined response requirements and relative priorities of situations and dispatched units
- Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies
- Learnt material and pass required tests for certification
- Interpreted small-scale maps and information from computer screen to determine locations and provided directions
- Provided emergency medical instructions to callers
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures.
CUSTOMER SERVICE REPRESENTATIVE
Primerica Distribution
01.2005 - 01.2008
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
High School Diploma -
TUSCOLA HIGH SCHOOL
Waynesville, NC05.1993
Skills
- Critical Thinking
- Multitasking
- Problem Solving
- Extensive Knowledge of First Aid and CPR
- Team Work
- Verbal and Written Communication
Certification
Georgia Post Certification
References
- Wendra Williams, (770) 330-6805, wwilliams@co.walton.ga.us, Supervisor
- Crystal Olcott, (770) 560-5311, colcott1@windstream.net
Timeline
911 EMERGENCY DISPATCHER
Walton County
02.2008 - Current
CUSTOMER SERVICE REPRESENTATIVE
Primerica Distribution
01.2005 - 01.2008
High School Diploma -
TUSCOLA HIGH SCHOOL
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