Crystal Parham
McDonough,GA
Summary
Professional with solid background in both financial and customer service industries, prepared for this role. Skilled in risk analysis & customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results driven, consistently contributing to company success.
Overview
4
4
years of professional experience
Work History
Loan Specialist
Georgia Auto Pawn
06.2024 - 04.2025
Customer Support Representative
VXI Global Solutions
03.2023 - 06.2024
Printing Consultant
Staples
01.2022 - 03.2023
Care Specialist
AT&T
02.2021 - 01.2022
Education
Bachelor of Arts -
Alabama A&M University
Normal, AL05-2024
Skills
- Strategic/proactive planning
- Telephone/Email etiquette
- Multitasking and Prioritizing
- Excellent customer service/customer assistance
- Time management/Strong work ethic
- Ability to work well with little to no supervision
- Outstanding communication and de-escalation skills
- Effectively establish and maintain consumer relationships
- Ensure quality and consistency of service
- Data Entry
- Efficient and detail oriented
- Skillful in maintaining records and information
- Explanation of loans
- Financial assessment
Timeline
Loan Specialist
Georgia Auto Pawn
06.2024 - 04.2025
Customer Support Representative
VXI Global Solutions
03.2023 - 06.2024
Printing Consultant
Staples
01.2022 - 03.2023
Care Specialist
AT&T
02.2021 - 01.2022
Bachelor of Arts -
Alabama A&M University