Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Redwood

Atlanta

Summary

Flexible employee and skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Also, dedicated and professional with successful experience in fast-paced office or facility settings. Responsible, punctual and productive professional when working with little to no supervision. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted and dedicated to expanding knowledge and responsibilities. Detail-oriented team player with strong organizational skills.

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant

Rosaleanas Community Development Center
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Entry Level Medical Administrative Assistant

Boston Medical Center
09 2018 - 10 2023
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Supported office staff and operational requirements with administrative tasks.

Scheduling Coordinator

Myland Homecare
11 2023 - 02.2024
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
  • Implemented time-blocking and schedule notifications to optimize time management.
  • Negotiated and secured software and services to streamline and optimize company schedule management.

Direct Support Professional

Community Based Services, CBS
02.2015 - 09.2023
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Behavioral Youth Counselor

Leake & Watts
09.2012 - 12.2014
  • Taught children necessary life skills and provided for physical daily care.
  • Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
  • Used the Health IT to prepare and maintain diagnostic records, progress notes and federal and state-mandated forms.
  • Improved children's behavior through coping skills and other therapeutic interventions.
  • Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
  • Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
  • Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.

Education

GED -

SUNY Westchester Educational Opportunity Center
05.2018

Medical Administrative Assistant - Medical Assisting

Career Step Organization
09.2023

Bachelor of Science - Science of Psychology

Walden University
Minneapolis, MN
08-2028

Skills

  • Medical Office Management
  • Patient Management
  • Chronic Disease Management
  • PCA Certified
  • Behavioral Management
  • Care Plan Management
  • EMR / EHR
  • Nutrition
  • State Regulations Knowledge
  • Phone and Email Etiquette
  • Billing and Coding
  • Understanding of Medical Terminology
  • Positive Attitude
  • Reception Management

Timeline

Administrative Assistant

Rosaleanas Community Development Center
02.2024 - Current

Direct Support Professional

Community Based Services, CBS
02.2015 - 09.2023

Behavioral Youth Counselor

Leake & Watts
09.2012 - 12.2014

Medical Administrative Assistant - Medical Assisting

Career Step Organization

Entry Level Medical Administrative Assistant

Boston Medical Center
09 2018 - 10 2023

Scheduling Coordinator

Myland Homecare
11 2023 - 02.2024

GED -

SUNY Westchester Educational Opportunity Center

Bachelor of Science - Science of Psychology

Walden University

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Crystal Redwood