Crystal Reeves
Dacula
Summary
Accounts Receivable Specialist/Administrative Assistant with over 10 years of experience in . Expertise in payment verification, allocation, and credit application. Proven ability to resolve complex receivable issues and reconcile accounts efficiently. Skilled in financial statement preparation and QuickBooks software utilization, ensuring timely and accurate results while delivering exceptional customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Credit & Collections Admin
Tri-Mark (temp)
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Credit Specialist
Sothern Carlson, Inc
06.2023 - 01.2024
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Optimized credit approval and collection processes, improving operational efficiencies by over 85% efficiency.
- Used Software to perform credit appraisals, document verification and loan approvals.
- Collaborated with sales team to achieve revenue targets while maintaining credit risk within acceptable limits.
- Improved cash flow with diligent follow-up on overdue accounts and effective negotiation strategies.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
Administrative Assistant/Office Manager
Nourhan Trading Group
06.2018 - 02.2023
- Successfully managed a portfolio of international accounts.
- Developed a comprehensive system for tracking and monitoring accounts receivable that reduced delinquencies by 35%.
- Assisted in sales of over 150,000 dollars in merchandise to international customers in one year.
- Established and maintained strong business relationships with international vendors to ensure reliable product delivery.
- Automated invoicing processes, reducing manual processing time.
- Authored regular reports to upper management on accounts receivable and sales performance, resulting in improved customer service and increased customer retention.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Supported business growth through prudent assessment of potential client''s creditworthiness and financial stability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Accounts Receivable Clerk
Cen-Med Enterprise
11.2011 - 09.2016
- Successfully managed a portfolio of 20 accounts receivable accounts with an average collection period of 30 days.
- Increased customer satisfaction by implementing an automated payment system resulting in a 20% increase in on-time payments.
- Generated $1million in revenue by accurately tracking and resolving discrepancies.
- Streamlined the accounts receivable process resulting in a 25% reduction in administrative costs.
- Enhanced the customer experience by developing and implementing customer service policies that improved customer satisfaction.
Education
Microsoft Excel Certicate -
Drake College of Business
Business Administration -
06.2009
Skills
- Accounts Receivable Management
- Invoicing and Billing
- Cash Flow Analysis
- Credit and Collections
- Excel
- Quickbooks
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Calm under pressure
Personal Information
Title: AR Specialist
Timeline
Credit & Collections Admin
Tri-Mark (temp)
09.2024 - Current
Credit Specialist
Sothern Carlson, Inc
06.2023 - 01.2024
Administrative Assistant/Office Manager
Nourhan Trading Group
06.2018 - 02.2023
Accounts Receivable Clerk
Cen-Med Enterprise
11.2011 - 09.2016
Business Administration -
Microsoft Excel Certicate -
Drake College of Business
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