Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Sands

Crystal Sands

Atlanta

Summary

Enthusiastic and detail-oriented professional seeking a Front Desk Agent position exceptional customer service skills and a passion for hospitality to enhance guest experiences and contribute to the success.

Knowledgeable Front Desk with strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments.

Results-driven hospitality professional with proven track record of delivering excellent customer service and creating welcoming atmosphere. Known for strong team collaboration and flexibility to meet changing needs. Highly skilled in communication and conflict resolution, fostering positive guest experience.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Patient Greeter Representative

Piedmont Atlanta Hospital
11.2021 - 02.2025
  • Warm Welcome & Registration: Greeted 200 patients and their families daily with a friendly demeanor. Guided them through the check-in process and ensured all necessary registration steps were completed efficiently.
  • Information & Assistance Hub: Served as the primary point of contact for non-clinical inquiries, providing clear information about hospital services, amenities, and directions, resulting in an increase in positive guest feedback.
  • Patient Flow Coordination: Managed patient arrivals by promptly notifying medical staff, ensuring a smooth transition from arrival to examination or treatment.
  • Comfort & Safety Oversight: Regularly monitored patient areas to maintain a clean, safe, and comfortable environment, addressing any concerns promptly to enhance the patient experience.
  • Family Liaison: Acted as a compassionate intermediary between patients, their families, and the healthcare team, ensuring open communication and addressing any concerns or needs that arise.

Gas Sales and Marketing

National Grid (New York)
10.1986 - 11.2018
  • Payment Processing: Accurately processed various payment methods, including debit/credit cards, cash, and electronic payments, ensuring secure and correct transactions for commercial and residential clients.
  • Customer Database Management: Regularly updated and maintained the customer database, ensuring all information was current and accurate to facilitate effective communication and service delivery.
  • Data Entry: Performed data entry tasks with a high degree of accuracy, ensuring that all information were correctly recorded and easily retrievable with zero discrepancies.
  • Call Center Operations: Efficiently managed simultaneous call center operations, addressing customer inquiries and resolving issues promptly while maintaining high accuracy across multiple channels.
  • Work Order Creation & Permit Management: Accurately generated work orders, meticulously mapped out gas lines, and ensured the timely application for town permits, adhering to all regulatory requirements.

Education

No Degree - Business Administration

Suffolk County Community College
Selden, NY

Skills

  • Multitasking & Time Management
  • Conflict Resolution
  • Cash Handling & Payment Processing, PMS, Oracle
  • Fluent in English
  • Microsoft Office Suite
  • Patience and composure
  • Initiative and Self-motivation
  • Team player mentality
  • Welcoming demeanor
  • Sense of humor
  • Effective problem solving
  • Strong work ethic
  • Professional appearance
  • Reliability and punctuality
  • Emergency response

Certification

  • Certified Front Desk Associate (CFDA)
  • CPR and First Aid Certified

Timeline

Patient Greeter Representative

Piedmont Atlanta Hospital
11.2021 - 02.2025

Gas Sales and Marketing

National Grid (New York)
10.1986 - 11.2018

No Degree - Business Administration

Suffolk County Community College

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Crystal Sands