Crystal Sanford
Atlanta
Summary
Driven and detail oriented professional with a background in scheduling, logistics coordination, and administrative operations, transitioning into health informatics and operations. Skilled in managing high volume workflows, maintaining accurate data, and keeping systems running efficiently in fast paced environments. Strong interest in healthcare systems, electronic records, and process improvement. Known for reliability, professionalism, and taking initiative, with a clear goal of growing into higher level roles with performance based incentives and leadership opportunities.
Overview
15
15
years of professional experience
Work History
Dispatcher
Coyote Logistics
Atlanta, GA
08.2019 - 03.2024
- Coordinated freight logistics to optimize delivery schedules and routes.
- Monitored real-time shipment status, ensuring timely updates for clients and carriers.
- Utilized transportation management systems to track shipments and manage inventory levels.
- Developed contingency plans to address unforeseen delays or disruptions in service.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Scheduler
Coyote Logistics, UPS
Atlanta, GA
03.2018 - 08.2019
- Developed and maintained scheduling systems to optimize resource allocation and improve operational efficiency.
- Coordinated cross-functional teams to ensure timely delivery of shipments and adherence to deadlines.
- Analyzed shipping patterns and adjusted schedules to minimize delays and enhance service levels.
- Implemented process improvements that streamlined workflow, reducing bottlenecks in logistics operations.
- Collaborated with vendors and clients to align expectations and resolve scheduling conflicts proactively.
Front Office Administrator
100 Black Men Of Atlanta
Atlanta, GA
08.2009 - 04.2015
- Managed front office operations, ensuring efficient workflow and exceptional client service.
- Coordinated scheduling for meetings, events, and appointments to optimize organizational efficiency.
- Developed and maintained filing systems, improving document retrieval and record-keeping accuracy.
- Trained new administrative staff on office procedures and best practices for seamless integration.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Health Informatics
Georgia State University
Atlanta, GA05-2027
Associate of Science -
Georgia State University
Atlanta, GA12-2025
Skills
- Data entry
- Documentation and recordkeeping
- Inventory Support services
- Customer service management
- Scheduling/ Calendar management
- Technical support/Database maintenance
- Incident reporting
- Administration and operations
- Multi line phone systems management
- Mail routing
- Meeting/Event coordination
- Microsoft office
Timeline
Dispatcher
Coyote Logistics
08.2019 - 03.2024
Scheduler
Coyote Logistics, UPS
03.2018 - 08.2019
Front Office Administrator
100 Black Men Of Atlanta
08.2009 - 04.2015
Bachelor of Science - Health Informatics
Georgia State University
Associate of Science -
Georgia State University